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ease
features
design
support

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Description

Bee360 offers a comprehensive solution for integrated management that streamlines both information and technology oversight. The platform provides a clear framework for managing essential data, consolidating all decision-making domains into a unified source of truth. Users can easily access information with minimal effort and reduced complexity. Bee360 facilitates a thorough overview by linking various sectors, including strategy, enterprise architecture, project and portfolio management, and financials. This interconnectedness empowers users to proactively shape and transform their organizations, ensuring that all potential implications are consistently visible. As a result, our clients focus on execution rather than justification, driving their success forward. By leveraging Bee360, businesses can enhance their strategic agility and responsiveness in a rapidly changing environment.

Description

USU IT Service Management (ITSM) serves as an all-encompassing software platform that not only addresses standard ITSM processes but also incorporates additional service areas pertinent to your organization. By utilizing ITSM as the primary instrument for enterprise service management throughout your organization, you can streamline and automate processes across various departments effectively. This scalable solution is designed to adeptly handle your intricate service processes, adapting and expanding to meet your evolving requirements. Among the few ITSM solutions globally, USU IT Service Management proudly claims a strong adherence to top ITIL® standards. Trust in this leading ITSM solution, which has consistently achieved the highest certification levels recognized by international bodies, showcasing its reliability and excellence. Proudly developed in Germany, this ITSM tool surpasses many offerings from global competitors, ensuring that your enterprise remains at the forefront of service management innovation. Experience the difference that a well-crafted solution can make in optimizing your organization's service delivery!

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Bee360

Founded

2003

Country

Germany

Website

www.bee360.com

Vendor Details

Company Name

USU Software

Founded

1977

Country

Germany

Website

www.usu.com/en-us/solutions/usu-it-service-management/

Product Features

Enterprise Architecture

Application Portfolio Management
Architecture Governance
Capability Mapping
Diagramming
Idea Management
Modeling & Simulation
Project Management
Risk Assessment
Transformation Roadmapping
Version Control

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Project Portfolio Management

Budget Management
Collaboration
Dashboard
Issue Management
Milestone Tracking
Portfolio Management
Project Planning
Requirements Management
Resource Management
Status Tracking
Task Management
Time & Expense Tracking

Product Features

Cloud Management

Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

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