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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Banks, fintech companies, hotels, and retailers are all competing to capture the attention and loyalty of their customers by offering meaningful experiences. Partnerships between retailers and financial institutions are set to enhance the integrated and relevant shopping and banking encounters that consumers desire in today’s market. By providing personalized offers to cardholders at both the item and category levels, instead of merely at the merchant level, significant discounts can be extended to encourage not only routine purchases but also larger transactions. Additionally, the experience for corporate spenders is being refined, with systems in place that automatically sync their expenditures at hotels, eateries, and various vendors directly with their banking applications and expense management systems. This advancement not only streamlines the process for users but also helps to minimize the resources and time used in addressing fraudulent claims, transaction disputes, and chargebacks, thereby boosting operational efficiency across the organization. Such innovations signal a shift towards a more customer-centric approach in finance and commerce.

Description

At Worldpay from FIS, we recognize the challenges and frustrations that chargebacks bring, including the time, cost, and energy that could instead be directed toward expanding your business. These chargebacks not only cause operational headaches but can also create friction with customers, ultimately resulting in decreased sales. A significant portion of these issues could be mitigated by addressing claims sooner in the dispute process. The Disputes Deflector consolidates dispute data from various card brands, enabling you to respond to customer claims more swiftly and thereby minimize chargebacks and associated revenue losses. Moreover, Visa and Mastercard are rolling out new services aimed at curtailing the frequency of chargebacks. By utilizing these services, we empower you to provide necessary information earlier in the dispute progression, allowing you to issue refunds or take preventative measures, which can help stop a dispute from escalating into a chargeback. This proactive approach not only enhances customer satisfaction but also fortifies your bottom line.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Sensay

Integrations

Sensay

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Banyan

Country

United States

Website

www.banyan.com

Vendor Details

Company Name

FIS

Founded

1968

Country

United States

Website

www.fisglobal.com/en/merchant-solutions-worldpay/products/fis-disputes-deflector

Product Features

Financial Services

Analytics
Branch Optimization
Channel Management
Compliance Management
Customer Engagement
Performance Management
Risk Management

Product Features

Chargeback Management

Chargeback Dispute Management
Chargeback Insurance
Chargeback Prevention
Chargeback Recovery
For Banks / Issuers
For Merchants
For Suppliers / Manufacturers / Distributors
Fraud Detection
Reporting / Analytics

Alternatives

Alternatives