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Description
Banva produces automated subtitles for your videos in more than 50 different languages. You have the ability to modify and customize these subtitles directly in your web browser. Additionally, you can download the subtitles or integrate them directly into your video. We pride ourselves on being one of the quickest and most precise automated subtitle creation tools available on the market today. Our user-friendly interface ensures a seamless experience for all users.
Description
Creovai offers innovative solutions for contact center leaders by leveraging AI to enhance conversation intelligence and provide real-time support for agents. The platform meticulously examines all customer interactions, offering immediate guidance to agents while generating valuable insights to elevate overall performance—all from one seamless interface. By evaluating every voice and digital communication according to your specified criteria, Creovai minimizes the time spent on manual quality assurance, granting your team a comprehensive understanding of both agent efficiency and customer satisfaction. With AI-driven predictive scoring models and preset insight categories, it addresses critical "what" and "why" questions surrounding customer dialogues, empowering you to make data-driven decisions in customer experience (CX). Furthermore, it facilitates automatic, real-time coaching for agents, tailored to conversation insights and customer intentions. By creating a continuous feedback loop, organizations can utilize insights from interactions to refine call scripts, enhance real-time support, and foster ongoing operational advancements, ultimately leading to improved customer interactions and satisfaction.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
8x8 Contact Center
Amazon Connect
Calltracks
Deepgram
Five9
Freshdesk
Genesys Cloud CX
IRIS Clarity
MiContact Center Business
Microsoft Dynamics 365
Integrations
8x8 Contact Center
Amazon Connect
Calltracks
Deepgram
Five9
Freshdesk
Genesys Cloud CX
IRIS Clarity
MiContact Center Business
Microsoft Dynamics 365
Pricing Details
₹500/hour
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Banva
Founded
2022
Country
India
Website
banva.io
Vendor Details
Company Name
Creovai
Country
United States
Website
www.creovai.com
Product Features
Product Features
Conversation Intelligence
AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis
Revenue Intelligence
Actionable Insights
Alerts / Notifications
CRM Interactions
Call Scoring
Conversation Intelligence
Dashboard
Email/Message Interactions
Market Intelligence
Phone Call Interactions
Pipeline Visibility
Sales Coaching
Video Call Interactions
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback