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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

BackOps AI is an innovative platform that leverages artificial intelligence to streamline operational workflows for logistics and supply chain teams, functioning as a smart operator that oversees tasks across various systems and communication channels. By seamlessly integrating with existing enterprise applications like ERPs, warehouse management systems, and communication platforms, it enhances coordination of operational processes while significantly minimizing manual labor. Central to the platform is its core system, Relay, which captures the actual dynamics of operational workflows within a company and transforms that information into automated routines that can operate continuously across different teams and systems. The AI is capable of processing incoming emails, assessing requests, categorizing operational challenges, updating internal databases, and carrying out tasks such as filing carrier claims, generating quotes, retrieving invoices, processing order changes, or initiating reshipments. This comprehensive approach not only boosts efficiency but also allows teams to focus on more strategic initiatives, ultimately leading to improved productivity and service quality.

Description

Edra serves as an AI-driven automation platform that comprehensively understands a business's actual operations, transforming existing operational data into actionable insights that AI agents can utilize. Rather than depending on teams to document processes through interviews and workshops, Edra analyzes tickets, logs, and messages to reverse-engineer workflows, compiling them into a structured library of executable knowledge. This effortless discovery process grants teams a clear view of their work practices across current systems. Subsequently, Edra translates that knowledge into easily understandable playbooks that outline the automation rules, enabling users to review, modify, and take ownership of the instructions prior to deploying AI agents within their familiar platforms. The platform is explicitly designed to prevent opaque automation, ensuring that the knowledge and guidelines that drive the agents remain transparent and manageable for users. Through this approach, Edra empowers organizations to streamline their operations while retaining control over the automation process.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Microsoft Outlook Yes 
Gmail Yes 
Jira No 
Microsoft Teams Yes 
Salesforce No 
ServiceNow No 
Zendesk No 

Integrations

Microsoft Outlook Yes 
Gmail No 
Jira Yes 
Microsoft Teams No 
Salesforce Yes 
ServiceNow Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

BackOps

Founded

2024

Country

United States

Website

backops.ai/

Vendor Details

Company Name

Edra

Founded

2024

Country

United States

Website

edra.ai/

Product Features

Product Features

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