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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

An AI agent designed to interpret information from your ticketing systems, customer relationship management tools, knowledge repositories, and release documentation can significantly enhance the efficiency of your support teams in ticket resolution. It streamlines the process by automatically directing tickets to the appropriate department based on their content. Transitioning from a reactive support model to a proactive one is possible by identifying potential issues before they escalate. Additionally, it organizes tickets into prevalent topics and patterns, thereby enriching knowledge bases to help decrease the overall ticket volume. BREVIAN AI agents come equipped with built-in security and safety features, eliminating the need for multiple product integrations to achieve enterprise readiness. They allow for the implementation of uniform controls that are independent of your data and models. Furthermore, business teams can integrate various agents to create an intelligent network that spans across their enterprise data. This solution also facilitates knowledge extraction from both structured and unstructured data, including images, enhancing overall data utility. Overall, leveraging such technology can lead to marked improvements in operational efficiency.

Description

Rallied serves as an AI technician that seamlessly integrates with your entire technology stack to autonomously address Level 1 support tickets. You can interact with it through platforms like Slack or Teams, treating it as a genuine teammate, or allow it to handle tickets directly within your Professional Services Automation (PSA) system, enhancing workflow efficiency. This innovative approach streamlines support processes and reduces the burden on human technicians.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

Slack
Amazon S3
Confluence
Databricks
Datadog
Elasticsearch
GitHub
Google Drive
Jira
Microsoft Teams
Salesforce
ServiceNow
Snowflake
Splunk Cloud Platform
Zendesk

Integrations

Slack
Amazon S3
Confluence
Databricks
Datadog
Elasticsearch
GitHub
Google Drive
Jira
Microsoft Teams
Salesforce
ServiceNow
Snowflake
Splunk Cloud Platform
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

BREVIAN

Founded

2023

Country

United States

Website

brevian.ai

Vendor Details

Company Name

Rallied

Founded

2026

Country

United States

Website

rallied.ai

Product Features

Alternatives

Alternatives

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