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ease
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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

An AI agent designed to interpret information from your ticketing systems, customer relationship management tools, knowledge repositories, and release documentation can significantly enhance the efficiency of your support teams in ticket resolution. It streamlines the process by automatically directing tickets to the appropriate department based on their content. Transitioning from a reactive support model to a proactive one is possible by identifying potential issues before they escalate. Additionally, it organizes tickets into prevalent topics and patterns, thereby enriching knowledge bases to help decrease the overall ticket volume. BREVIAN AI agents come equipped with built-in security and safety features, eliminating the need for multiple product integrations to achieve enterprise readiness. They allow for the implementation of uniform controls that are independent of your data and models. Furthermore, business teams can integrate various agents to create an intelligent network that spans across their enterprise data. This solution also facilitates knowledge extraction from both structured and unstructured data, including images, enhancing overall data utility. Overall, leveraging such technology can lead to marked improvements in operational efficiency.

Description

Neo Agent serves as an advanced AI technician tailored for managed service providers, designed to seamlessly collaborate with the internal team within the PSA. It efficiently reviews tickets, cross-references similar cases, utilizes playbooks and documentation, executes necessary actions, and completes the process. Unlike traditional automation solutions that rely on extensive rule sets or brittle scripts, Neo introduces a fresh approach to automation for MSPs that mimics the capabilities of a human Level 1 technician. This innovative tool accelerates ticket resolution, streamlines PSA and RMM workflows, and ensures that all communications are aligned with the company's branding. Neo is equipped to analyze incoming tickets, engage with users, perform actions on behalf of the team, and manage workflows initiated by recurring tasks such as ticket triage, dispatching, and routine manual operations. Additionally, it offers integration with various systems, including PSA platforms, RMM tools, documentation resources, marketplaces, Microsoft 365, and Azure, enabling it to automate ticket management processes, synchronize client information, and enhance overall operational efficiency. This comprehensive functionality positions Neo as a pivotal asset in optimizing the service desk's performance and improving client satisfaction.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

ServiceNow
Slack
Active Directory
Confluence
ConnectWise PSA
Datadog
GitHub
Hudu
Jira
Microsoft 365
Microsoft Teams
N-able N‑central
NinjaOne
N‑able N-sight RMM
OAuth
Pax8
ScalePad
Sherweb
Splunk Cloud Platform
TimeZest

Integrations

ServiceNow
Slack
Active Directory
Confluence
ConnectWise PSA
Datadog
GitHub
Hudu
Jira
Microsoft 365
Microsoft Teams
N-able N‑central
NinjaOne
N‑able N-sight RMM
OAuth
Pax8
ScalePad
Sherweb
Splunk Cloud Platform
TimeZest

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$1,300 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

BREVIAN

Founded

2023

Country

United States

Website

brevian.ai

Vendor Details

Company Name

Neo Agent

Founded

2023

Country

United Kingdom

Website

www.neoagent.io

Product Features

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Alternatives

Alternatives