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ease
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design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

An AI agent designed to interpret information from your ticketing systems, customer relationship management tools, knowledge repositories, and release documentation can significantly enhance the efficiency of your support teams in ticket resolution. It streamlines the process by automatically directing tickets to the appropriate department based on their content. Transitioning from a reactive support model to a proactive one is possible by identifying potential issues before they escalate. Additionally, it organizes tickets into prevalent topics and patterns, thereby enriching knowledge bases to help decrease the overall ticket volume. BREVIAN AI agents come equipped with built-in security and safety features, eliminating the need for multiple product integrations to achieve enterprise readiness. They allow for the implementation of uniform controls that are independent of your data and models. Furthermore, business teams can integrate various agents to create an intelligent network that spans across their enterprise data. This solution also facilitates knowledge extraction from both structured and unstructured data, including images, enhancing overall data utility. Overall, leveraging such technology can lead to marked improvements in operational efficiency.

Description

Espressive's Barista Agent Co-Pilot is an AI-driven tool aimed at improving service desk efficiency by smoothly integrating with platforms like ServiceNow, CXone, AWS Connect, and Genesys. It boasts capabilities such as New Ticket Enrichment, which leverages AI to forecast ticket details and access pertinent knowledge, along with Barista Live Translation that allows agents to engage in effective multilingual communication. Agents have the ability to interact with BaristaGPT within their tickets or chats, offering them prompt assistance and automation features. The solution also encompasses Automatic Knowledge Generation, which produces new knowledge articles from resolved tickets, thereby enhancing future problem-solving efforts. By decreasing the mean time to resolution (MTTR), boosting first call resolution rates, and reducing escalations, Barista Agent Co-Pilot significantly improves agent efficiency while also streamlining the training process for new staff members. Ultimately, this innovative tool not only optimizes operational performance but also empowers agents to deliver superior service experiences.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Confluence
GitHub
ServiceNow
Slack
Zendesk
Amazon S3
Asset Panda
BambooHR
BitLocker
Google Drive
Google Workspace
Jira Service Management
NiCE CXone Mpower
Okta
Ping Identity
Resolve
Salesforce
Snowflake
Twilio
UiPath

Integrations

Confluence
GitHub
ServiceNow
Slack
Zendesk
Amazon S3
Asset Panda
BambooHR
BitLocker
Google Drive
Google Workspace
Jira Service Management
NiCE CXone Mpower
Okta
Ping Identity
Resolve
Salesforce
Snowflake
Twilio
UiPath

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

BREVIAN

Founded

2023

Country

United States

Website

brevian.ai

Vendor Details

Company Name

Espressive

Founded

2017

Country

United States

Website

www.espressive.com/platform/products/agent-co-pilot

Alternatives

Alternatives