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Description
BMC Helix is an AI-enhanced, cloud-based service and operations management platform aimed at providing businesses with comprehensive visibility, automation, and proactive oversight of their IT services, infrastructure, and operational workflows. Central to BMC Helix is the integration of IT service management (ITSM), operations management (ITOM/AIOps), asset and configuration management, service catalog and ticketing systems, knowledge management, self-service portals, and AI-driven automation agents, allowing companies to handle incident, problem, change, asset, and service desk processes within a unified framework. With its built-in generative and "agentic" AI technology (BMC HelixGPT), the platform streamlines repetitive tasks, uncovers valuable insights, categorizes recurring incidents for effective problem management, and suggests or initiates remediation actions to minimize manual effort and speed up resolution times. By leveraging such advanced tools, BMC Helix empowers organizations to enhance their operational efficiency and improve service quality significantly. This comprehensive approach not only simplifies IT management but also fosters a more responsive and adaptable business environment.
Description
configure8 is an internal developer portal that helps helps your developers move faster and build better software with self-serve access to the knowledge and functionality they need.
configure8 is built around a universal catalog that easily organizes all of the sociotechnical knowledge about your team and applications, services, environments, and resources. Customize the data model to integrate any tool and present custom views and calculations. Easy to set-up and maintain, and delivers value.
configure8 uses knowledge in the universal catalog to power Scorecards and Self-Serve Actions.
Scorecards by configure8 feature the largest library of pre-built checks and the ability to scorecard any custom data as well as create standards tripwires.
Self-Serve Actions feature dynamic forms that are contextually aware to minimize developer cognitive load for day 2 operations. We even offer starter templates + custom actions.
Deploy configure8 on-premise or use our SaaS hosted version. We offer white glove support to ensure your success and high internal adoption rates.
API Access
Has API
API Access
Has API
Integrations
AWS CloudFormation
Amazon Web Services (AWS)
Ansible
Azure Pipelines
CircleCI
Datadog
Dynatrace
GitLab
Google Cloud Build
Google Cloud Platform
Integrations
AWS CloudFormation
Amazon Web Services (AWS)
Ansible
Azure Pipelines
CircleCI
Datadog
Dynatrace
GitLab
Google Cloud Build
Google Cloud Platform
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$19/month per user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
BMC Helix
Founded
2025
Country
United States
Website
www.helixops.ai/it-solutions/bmc-helix.html
Vendor Details
Company Name
configure8
Founded
2022
Country
United States
Website
www.configure8.io
Product Features
CMDB
Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
Impact Management
License Management
Performance Management
Relationship Mapping
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
Product Features
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
