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Description
BMC Helix is an AI-enhanced, cloud-based service and operations management platform aimed at providing businesses with comprehensive visibility, automation, and proactive oversight of their IT services, infrastructure, and operational workflows. Central to BMC Helix is the integration of IT service management (ITSM), operations management (ITOM/AIOps), asset and configuration management, service catalog and ticketing systems, knowledge management, self-service portals, and AI-driven automation agents, allowing companies to handle incident, problem, change, asset, and service desk processes within a unified framework. With its built-in generative and "agentic" AI technology (BMC HelixGPT), the platform streamlines repetitive tasks, uncovers valuable insights, categorizes recurring incidents for effective problem management, and suggests or initiates remediation actions to minimize manual effort and speed up resolution times. By leveraging such advanced tools, BMC Helix empowers organizations to enhance their operational efficiency and improve service quality significantly. This comprehensive approach not only simplifies IT management but also fosters a more responsive and adaptable business environment.
Description
BMC Helix Enterprise Service Management (ESM) is a cloud-based solution crafted to elevate user experiences through smart automation, cohesive workflows, and swift customization options. This platform empowers organizations to provide a comprehensive service management system that transcends IT, incorporating areas such as human resources, facilities management, finance, security, customer support, and agile development operations. By streamlining complexities involving personnel, applications, workflows, and communications within both cloud and hybrid cloud settings, BMC Helix ESM enhances operational efficiency. Organizations can boost productivity, foster collaboration, and speed up service response times by utilizing AI and machine learning for the autocorrelation of incidents while minimizing manual tasks. Furthermore, it incorporates artificial intelligence, machine learning, and robotic process automation to refine workflows, improve real-time analytics, and facilitate proactive issue resolution. With its capabilities, the platform caters to both agile and conventional DevOps methodologies, providing essential tools for automating service requests, planning demands, and more, ultimately driving greater organizational agility and effectiveness.
API Access
Has API
API Access
Has API
Integrations
Azure DevOps Server
BMC Helix Digital Workplace
Jira
Jitterbit
Integrations
Azure DevOps Server
BMC Helix Digital Workplace
Jira
Jitterbit
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
BMC Helix
Founded
2025
Country
United States
Website
www.helixops.ai/it-solutions/bmc-helix.html
Vendor Details
Company Name
BMC
Founded
1980
Country
United States
Website
www.bmc.com/it-solutions/service-management.html
Product Features
CMDB
Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
Impact Management
License Management
Performance Management
Relationship Mapping
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
Product Features
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
