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Description
BMC Helix Enterprise Service Management (ESM) is a cloud-based solution crafted to elevate user experiences through smart automation, cohesive workflows, and swift customization options. This platform empowers organizations to provide a comprehensive service management system that transcends IT, incorporating areas such as human resources, facilities management, finance, security, customer support, and agile development operations. By streamlining complexities involving personnel, applications, workflows, and communications within both cloud and hybrid cloud settings, BMC Helix ESM enhances operational efficiency. Organizations can boost productivity, foster collaboration, and speed up service response times by utilizing AI and machine learning for the autocorrelation of incidents while minimizing manual tasks. Furthermore, it incorporates artificial intelligence, machine learning, and robotic process automation to refine workflows, improve real-time analytics, and facilitate proactive issue resolution. With its capabilities, the platform caters to both agile and conventional DevOps methodologies, providing essential tools for automating service requests, planning demands, and more, ultimately driving greater organizational agility and effectiveness.
Description
The landscape of international trade is evolving rapidly each day. Financial institutions are placing greater emphasis on expanding their trade finance capabilities and enhancing their involvement in the financial supply chain. Traditional manual processes can obstruct efficient operations and introduce potential compliance and control risks. Furthermore, in a heavily paper-dependent context, stringent banking regulations require ongoing manual oversight and intervention at various points in the process. Datamatics has developed a Trade Finance Solution that acts as a catalyst for business growth, which can be deployed both on-cloud and on-premises. This innovative solution automates every aspect of the trade lifecycle and integrates smoothly with the client's existing trade finance and banking systems. Utilizing IBM Cloud Pak for Business Automation (CP4BA), Datamatics' Trade Finance Solution incorporates advanced technologies, including Intelligent Data Capture (IDP), Artificial Intelligence/Machine Learning (AI/ML), and Robotic Process Automation (RPA), to enhance efficiency and accuracy in trade finance operations. By leveraging these technologies, organizations can significantly streamline their processes and reduce the risks associated with manual interventions.
API Access
Has API
API Access
Has API
Integrations
Azure DevOps Server
BMC Helix Digital Workplace
IBM Cloud Pak for Data
Jira
Integrations
Azure DevOps Server
BMC Helix Digital Workplace
IBM Cloud Pak for Data
Jira
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
BMC
Founded
1980
Country
United States
Website
www.bmc.com/it-solutions/service-management.html
Vendor Details
Company Name
Datamatics
Founded
1975
Country
India
Website
www.datamatics.com/solution/trade-finance
Product Features
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management