Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

BILT is an innovative customer experience platform that delivers comprehensive 3D interactive instructions featuring voice, text, and animated support for a wide variety of products from numerous brands. Through its advanced 3D interactive Intelligent Instructions, users can confidently assemble, install, set up, maintain, train, and repair products with significantly reduced guesswork. The process starts with an overview of the product, detailing the number of individuals required, estimated time, total steps involved, necessary tools, and included parts. Users are empowered to navigate through guided steps, listen to audio instructions, read textual guidance, replay specific steps instantly, tap on any component for additional details, and manipulate 3D images by zooming or rotating to view the product from multiple perspectives. Additionally, BILT enhances the efficiency of brands and service teams by enabling customers to maintain and repair products more rapidly, thereby mitigating risks, lowering service expenses, decreasing warranty claims, and elevating the overall setup experience. By offering such detailed and interactive support, BILT not only improves customer satisfaction but also fosters brand loyalty through enhanced service experiences.

Description

Claimlane helps brands and retailers run aftersales for physical products like furniture, electronics, bikes, and outdoor gear. Instead of handling warranty claims and returns over email, customers file them in a self-service portal that matches your brand. Each claim comes in with photos, video, serial number, and order data attached. From there, Claimlane routes it to the right outcome: repair, replacement, refund, spare part, or a claim sent on to the supplier. The AI Agent checks the images against your warranty rules and suggests a decision, or approves simple cases on its own. Reports show defect rates per product, supplier response times, and claim volume over time. It works for consumer claims and for B2B claims from retailers and dealers. Claimlane integrates with Shopify, WooCommerce, ERP systems, Zendesk, and carriers, 75+ in total. Black Diamond uses it to automate warranty and repair workflows, and GrejFreak saw ROI almost right away.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Dixa No 
EasyPost No 
FedEx Ship Manager No 
Fin No 
Freshdesk No 
Gorgias No 
Intercom No 
Klaviyo No 
Magento No 
Omnium Lite No 
Picqer No 
PrestaShop No 
Sendcloud No 
ShipStation No 
Shopware No 
Traede No 
WooCommerce No 
Zendesk No 
commercetools No 
nShift No 

Integrations

Dixa Yes 
EasyPost Yes 
FedEx Ship Manager Yes 
Fin Yes 
Freshdesk Yes 
Gorgias Yes 
Intercom Yes 
Klaviyo Yes 
Magento Yes 
Omnium Lite Yes 
Picqer Yes 
PrestaShop Yes 
Sendcloud Yes 
ShipStation Yes 
Shopware Yes 
Traede Yes 
WooCommerce Yes 
Zendesk Yes 
commercetools Yes 
nShift Yes 

Pricing Details

Free
Free Trial No 
Free Version Yes 

Pricing Details

$800/month
Includes 2,000 tickets per year, standard integrations, and API access with webhooks. Custom plans are priced on ticket volume and add-on modules, such as Analytics and custom integrations. Book a demo for a quote.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

BILT

Founded

2015

Country

United States

Website

biltapp.com

Vendor Details

Company Name

Claimlane

Country

Denmark

Website

www.claimlane.com

Product Features

Work Instructions

Branding & Style Sheets No 
Content Management System No 
Drag and Drop No 
Dynamic Tags No 
Employee Feedback No 
Guide Approval Workflows No 
Media Editor No 
Multi-Brand Publishing No 
Rich Text Editor No 
SSO (SAML) No 
Translations No 
User Management No 
Version Control No 

Product Features

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation No 
Dashboard No 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Returns Management

3PL / ERP Integration No 
Automated Exchanges No 
Branded Experience No 
Custom Return Policy No 
Inventory Management No 
One-Click Returns Processing No 
Returns Analytics No 
Shopper Self-Service No 
Smart Data Collection No 

Warranty Management

Contract Management No 
Eligibility Verification No 
For Field Service No 
For General Contractors No 
For Manufacturers No 
Parts Management No 
Policy Management No 
Product Registration No 
Repair Management No 
Returns Management No 
Service Management No 
Warranty Tracking No 

Alternatives

Alternatives

Procify Workflow Reviews

Procify Workflow

GE Vernova
Workflo Reviews

Workflo

SamsonVT
Intelli Warranty Reviews

Intelli Warranty

Intellinet Systems