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ease
features
design
support

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Description

Utilize natural language processing to derive insights from unstructured text without needing machine learning expertise, leveraging a suite of features from Cognitive Service for Language. Enhance your comprehension of customer sentiments through sentiment analysis and pinpoint significant phrases and entities, including individuals, locations, and organizations, to identify prevalent themes and trends. Categorize medical terminology with specialized, pretrained models tailored for specific domains. Assess text in numerous languages and uncover vital concepts within the content, such as key phrases and named entities encompassing people, events, and organizations. Investigate customer feedback regarding your brand while analyzing sentiments related to particular subjects through opinion mining. Moreover, extract valuable insights from unstructured clinical documents like doctors' notes, electronic health records, and patient intake forms by employing text analytics designed for healthcare applications, ultimately improving patient care and decision-making processes.

Description

Sentiment Search focuses on delivering valuable review insights for various dining establishments, including restaurants, cafes, pubs, and cloud kitchens. Our service equips marketing, operations, and guest experience teams with advanced customer sentiment insights sourced from review sites, social media platforms, and internal feedback mechanisms. These specialized metrics tailored for the industry enable businesses to assess every facet of their operations in comparison to competitors, identify areas of improvement, and ultimately enhance their online ratings. Additionally, we provide senior management with a comprehensive overview of their brand's performance and highlight underperforming locations. With our tools, businesses can also observe industry-specific trends and monitor shifts in customer sentiment following changes in staff, menu offerings, and renovations. Furthermore, we enable benchmarking of sentiment both at individual locations and for the brand as a whole against industry rivals, thus fostering informed decision-making and strategic planning.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Azure Marketplace
TAS Insight Engine
Unremot

Integrations

Azure Marketplace
TAS Insight Engine
Unremot

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Microsoft

Founded

1975

Country

United States

Website

azure.microsoft.com/en-us/services/cognitive-services/text-analytics/

Vendor Details

Company Name

Sentiment Search

Founded

2019

Country

United Kingdom

Website

www.sentimentsearch.com

Product Features

Natural Language Processing

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

Product Features

Marketing Analytics

A/B Testing
Campaign Management
Channel Attribution
Customer Journey Mapping
Dashboard
Performance Metrics
Predictive Analytics
ROI Tracking
Social Media Metrics
Website Analytics

Alternatives

Alternatives