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support

Description

Efficiently manage mission-critical workloads at scale using Azure Managed Instance for Apache Cassandra, ensuring a cost-effective solution. Adapt seamlessly to fluctuating demands through a variety of resource and data replication choices. Maintain business continuity by enabling zero downtime scalability for both hybrid and cloud environments. Accelerate application development with the use of familiar and fully compatible Cassandra tools and programming languages. Eliminate the burden of infrastructure management while upholding security standards. Operate your workloads on a managed and secure service that simplifies processes with automated repairs, updates, and patches. Enhance your database's durability and resilience through automatic backups and comprehensive disaster recovery plans. Enjoy the flexibility and control of your hardware setup with turnkey scaling services and hybrid deployment alternatives. With an instance-based pricing model, you can specify your requirements for CPU cores, virtual machine SKU, and memory/disk space needs, allowing for tailored resource allocation. This approach ensures that you can scale your operations effectively while only paying for what you need.

Description

Determining the appropriate level of customer support has become increasingly complex. Simplr offers a solution where you only pay for the customer support services you actually utilize, rather than relying on estimates of your needs. Our customer support operates around the clock and can adapt instantly to your demands, effectively mirroring the performance of your best agents. With our flexible outsourcing model for customer service, you are charged solely for successful outcomes—eliminating costs associated with inactivity or inefficiency. Enjoy 24/7 support that adjusts to your needs on a moment's notice. Our team consists of exceptional professionals who stand out from conventional contact center employees. Utilizing cutting-edge technology, we emulate the strengths of your top representatives to ensure every customer inquiry is addressed with excellence. Moreover, we are backed by Asurion, the foremost provider of tech protection and support globally, which ensures Simplr benefits from robust financial support, top-tier data security, and a wealth of enterprise-level customer service capabilities. With Simplr, you can confidently streamline your customer support strategy and focus on delivering an outstanding experience to your customers.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Apache Cassandra Yes 
Azure Marketplace Yes 
Microsoft Azure Yes 
ShipBob No 

Integrations

Apache Cassandra No 
Azure Marketplace No 
Microsoft Azure No 
ShipBob Yes 

Pricing Details

$0.911 per hour
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Microsoft

Founded

1975

Country

United States

Website

azure.microsoft.com/en-us/products/managed-instance-apache-cassandra/

Vendor Details

Company Name

Asurion

Founded

1994

Country

United States

Website

www.simplr.ai/

Product Features

Database

Backup and Recovery No 
Creation / Development No 
Data Migration No 
Data Replication No 
Data Search No 
Data Security No 
Database Conversion No 
Mobile Access No 
Monitoring No 
NOSQL No 
Performance Analysis No 
Queries No 
Relational Interface No 
Virtualization No 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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