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features
design
support

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Description

Azure AI Content Safety serves as a robust content moderation system that harnesses the power of artificial intelligence to ensure your content remains secure. By utilizing advanced AI models, it enhances online interactions for all users by swiftly and accurately identifying offensive or inappropriate material in both text and images. The language models are adept at processing text in multiple languages, skillfully interpreting both brief and lengthy passages while grasping context and meaning. On the other hand, the vision models excel in image recognition, adeptly pinpointing objects within images through the cutting-edge Florence technology. Furthermore, AI content classifiers meticulously detect harmful content related to sexual themes, violence, hate speech, and self-harm with impressive detail. Additionally, the severity scores for content moderation provide a quantifiable assessment of content risk, ranging from low to high levels of concern, allowing for more informed decision-making in content management. This comprehensive approach ensures a safer online environment for all users.

Description

Conectys stands out as a premier global business process outsourcing (BPO) firm that offers specialized and award-winning solutions designed to cut costs and accelerate market entry for its clientele. The organization merges skilled multilingual teams with established methodologies and advanced technologies to provide unparalleled User Generated Content (UGC) moderation and Customer Experience (CX) services, including call center support, technical assistance, and virtual assistant offerings in more than 35 languages, available around the clock. At the heart of its operations is ConectysOS, the company's proprietary Contact Center Software as a Service (SaaS) platform, which has been recognized as a finalist for the Automation Project of the Year. This platform includes essential features such as quality monitoring, workforce management, and real-time analytics, all provided at no extra charge to clients. For businesses worldwide confronting issues like rapid growth and market upheaval, Conectys proves to be a reliable BPO partner that not only minimizes costs but also enhances the speed of service deployment, ensuring that clients can navigate challenges effectively and efficiently. Furthermore, the company’s commitment to innovation and excellence positions it as a leader in the industry, consistently adapting to the evolving needs of its clients.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Adobe Acrobat No 
Azure AI Content Understanding Yes 
Azure AI Translator Yes 
Azure Marketplace Yes 
Azure Speaker Recognition Yes 
Azure Text to Speech Yes 
Azure Video Indexer Yes 
Crestwood Cloud Yes 
HubSpot CRM No 
HubSpot Customer Platform No 
Kayako No 
LivePerson Automotive No 
Microsoft Azure Responsible AI Yes 
Microsoft Dynamics 365 No 
Microsoft Excel No 
Microsoft Word No 
OTRS No 
QnA Maker Yes 
Salesforce No 
Zendesk No 

Integrations

Adobe Acrobat Yes 
Azure AI Content Understanding No 
Azure AI Translator No 
Azure Marketplace No 
Azure Speaker Recognition No 
Azure Text to Speech No 
Azure Video Indexer No 
Crestwood Cloud No 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Kayako Yes 
LivePerson Automotive Yes 
Microsoft Azure Responsible AI No 
Microsoft Dynamics 365 Yes 
Microsoft Excel Yes 
Microsoft Word Yes 
OTRS Yes 
QnA Maker No 
Salesforce Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Microsoft

Founded

1975

Country

United States

Website

azure.microsoft.com/en-us/products/ai-services/ai-content-safety/

Vendor Details

Company Name

Conectys

Founded

2004

Country

United States

Website

www.conectys.com/digital-solutions/

Product Features

Content Moderation

Artificial Intelligence No 
Audio Moderation No 
Brand Moderation No 
Comment Moderation No 
Customizable Filters No 
Image Moderation No 
Moderation by Humans No 
Reporting / Analytics No 
Social Media Moderation No 
User-Generated Content (UGC) Moderation No 
Video Moderation No 

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Content Moderation

Artificial Intelligence No 
Audio Moderation No 
Brand Moderation No 
Comment Moderation No 
Customizable Filters No 
Image Moderation No 
Moderation by Humans No 
Reporting / Analytics No 
Social Media Moderation No 
User-Generated Content (UGC) Moderation No 
Video Moderation No 

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Robotic Process Automation (RPA)

Analytics No 
Attended Automation No 
Code-free Development No 
Image Recognition No 
Optical Character Recognition No 
Process Builder No 
Third Party Application Integration No 
Unattended Automation No 

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