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Description
Aware converts digital conversation data from platforms such as Slack, Teams, and Zoom into immediate insights that reveal potential risks and enhance organizational intelligence on a large scale. These digital interactions permeate every aspect of your organization; modern teamwork relies heavily on real-time collaboration, making the social connections among employees one of the fastest-growing data sources in your business. This unstructured data features its own unique language and emotional undertones, with genuine and spontaneous messages often consisting of five words or fewer. Users frequently communicate using emojis, abbreviations, and multimedia elements across various private, direct, and public channels on multiple collaboration platforms. Conventional technology struggles to grasp the context and subtleties inherent in this dataset and its distinctive behaviors. By interpreting this complex information, Aware identifies hidden, costly risks and uncovers insights that can drive innovation and enhance business value. Ultimately, Aware delivers contextual intelligence tailored to your organization’s needs, facilitating growth at scale while ensuring that no valuable insight goes unnoticed.
Description
Establishes a system for real-time oversight of conduct-related risks, fostering positive behaviors and enhancing the organizational climate. It assists in managing customer interactions, addressing churn and complaints effectively. Through compliance automation and quality control, it highlights compliance shortcomings and areas lacking knowledge. The Cognitive View feature captures, secures, and transcribes audio from both new and existing communication channels, creating a well-organized dataset of recorded conversations. By analyzing these conversations, it provides valuable insights into customer satisfaction levels and the demeanor of agents, revealing whether they are courteous and empathetic. Additionally, it gauges emotional responses by examining conversational data, enabling businesses to scale their customer responses effectively. This monitoring of customer service interactions ensures that organizations can address customer needs promptly and appropriately, enhancing overall service quality. Ultimately, it supports a comprehensive understanding of customer sentiments and agent behaviors, contributing to a more effective service strategy.
API Access
Has API
API Access
Has API
Integrations
Azure Marketplace
Cisco Webex
Google Drive
Microsoft 365
Microsoft Teams
Pocus
Slack
WorkJam
Workplace from Meta
Zoom
Integrations
Azure Marketplace
Cisco Webex
Google Drive
Microsoft 365
Microsoft Teams
Pocus
Slack
WorkJam
Workplace from Meta
Zoom
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Aware
Country
United States
Website
www.awarehq.com
Vendor Details
Company Name
Cognitive View
Founded
2018
Country
Australia
Website
cognitiveview.com
Product Features
Risk Management
Alerts/Notifications
Auditing
Business Process Control
Compliance Management
Corrective Actions (CAPA)
Dashboard
Exceptions Management
IT Risk Management
Internal Controls Management
Legal Risk Management
Mobile Access
Operational Risk Management
Predictive Analytics
Reputation Risk Management
Response Management
Risk Assessment
Product Features
Compliance
Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation
Risk Management
Alerts/Notifications
Auditing
Business Process Control
Compliance Management
Corrective Actions (CAPA)
Dashboard
Exceptions Management
IT Risk Management
Internal Controls Management
Legal Risk Management
Mobile Access
Operational Risk Management
Predictive Analytics
Reputation Risk Management
Response Management
Risk Assessment