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Speechmatics is the most accurate and inclusive speech-to-text API ever released. Speechmatics is the world’s leading expert in Speech Intelligence, combining the latest breakthroughs in AI and ML to unlock the business value in human speech. Businesses use Speechmatics worldwide to accurately understand and transcribe human-level speech into text regardless of demographic, age, gender, accent, dialect, or location in real-time and on recorded media. Combining these transcripts with the latest AI-driven speech capabilities, businesses build products that utilize summarization, topic detection, sentiment analysis, translation, and more. How is Speechmatics different? * The most accurate speech recognition on the market * 50 languages with vast accent and dialect coverage * Cloud-based or on-premises deployment options for data security * Real-time transcription with low latency and high accuracy * Real-time translation with 69 language pairs * Speech Understanding features such as Summaries, Sentiment, Topic Detection, Chapters, Audio Events * Fast and secure transcriptions for pre-recorded audio * Automatic translation and language identification * A culture of R&D in deep learning and speech recognition

Every customer conversation is critical to the success of your business and the revenue you can deliver. At Jiminny we help you record, capture and analyze each customer interaction to generate actionable insights on what is and is not happening; enabling you to move the needle and support your biggest objectives across the business. Jiminny is the only partner who turns great sales leaders into great sales coaches, enabling you to drive true change across your sales teams and build high-performing revenue generating teams.

An API powered by Google's AI technology allows you to accurately convert speech into text. You can accurately caption your content, provide a better user experience with products using voice commands, and gain insight from customer interactions to improve your service. Google's deep learning neural network algorithms are the most advanced in automatic speech recognition (ASR). Speech-to-Text allows for experimentation, creation, management, and customization of custom resources. You can deploy speech recognition wherever you need it, whether it's in the cloud using the API or on-premises using Speech-to-Text O-Prem. You can customize speech recognition to translate domain-specific terms or rare words. Automated conversion of spoken numbers into addresses, years and currencies. Our user interface makes it easy to experiment with your speech audio.

Dialogflow by Google Cloud is a natural-language understanding platform that allows you to create and integrate a conversational interface into your mobile, web, or device. It also makes it easy for you to integrate a bot, interactive voice response system, or other type of user interface into your app, web, or mobile application. Dialogflow allows you to create new ways for customers to interact with your product. Dialogflow can analyze input from customers in multiple formats, including text and audio (such as voice or phone calls). Dialogflow can also respond to customers via text or synthetic speech. Dialogflow CX, ES offer virtual agent services for chatbots or contact centers. Agent Assist can be used to assist human agents in contact centers that have them. Agent Assist offers real-time suggestions to human agents, even while they are talking with customers.

Multilingualize your content and apps with machine translation that is available in thousands of languages. The Translation API Basic Edition instantly translates your website or application texts into more than 100 different languages. The Advanced Edition offers dynamic results as quickly as Basic edition but also includes customization features. This is important when you are using phrases or terms that are unique to certain areas and contexts. The Translation API's pre-trained model supports over 100 languages, from Afrikaans through to Zulu. AutoML Translation allows you to create custom models for more than fifty languages. The Translation API glossary ensures that the content you translate is true to your brand. You only need to specify which vocabulary you would like to give priority to, and save the glossary in your translation project.

Fathom is the free AI meeting assistant that instantly records, transcribes, and summarizes your Zoom, Meet, or Microsoft Teams meetings so you can focus on the conversations instead of taking notes.

Get quality translations for your app, website, game, supporting documentation, and on. Invite your own translation team or work with professional translation agencies within Crowdin. Features that ensure quality translations and speed up the process • Glossary – create a list of terms to get consistent translations • Translation Memory (TM) – no need to translate identical strings • Screenshots – tag source strings to get context-relevant translations • Integrations – set up integration with GitHub, Google Play, API, CLI, Android Studio, and on • QA checks – make sure that all the translations have the same meaning and functions as the source strings • In-Context – proofreading within the actual web application • Machine Translations (MT) – pre-translate via translation engine • Reports – get insights, plan and manage the project Crowdin supports more than 30 file formats for mobile, software, documents, subtitles, graphics and assets: .xml, .strings, .json, .html, .xliff, .csv, .php, .resx, .yaml, .xml, .strings and on.

Transform Your QA with the Speech Analytics Experts: CallFinder’s speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-driven decisions. Spend your valuable time coaching agents on what matters most to you and your customers.

CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation--resulting in a more personalized customer experience. Find out which marketing campaigns are generating leads or conversions and use that data for automated call flows and to power your contact centre. Our phone, text, online, and live chat tools allow you to unify communications across your organization. CallTrackingMetrics is trusted by more than 100,000 users worldwide to manage communications for their sales, marketing, and service teams. Call tracking features include reliable dynamic numbers insertion (DNI), for session-level attribution, local and toll-free tracking numbers, and omnichannelattribution across calls, texts and form fills. Contact center features include a browser-based softphone and smart routing options.

Zendesk helps you create exceptional customer experiences. Zendesk, a leading provider of software and solutions to improve customer relationships, empowers businesses to become more reliable, flexible, scalable, and adaptable. Zendesk's products include Support, an integrated customer service solution; Chat, chat, and messaging tool; Talk and call center software; Explore to analyze and report; Inbox, shared team mailbox; Guide, a knowledgebase and self-service solution; and Connect + Outbound to support proactive campaigns.