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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

The constantly evolving global markets necessitate access to timely and relevant insights in an efficient and impactful manner. With Atheneum’s Research-As-A-Service (RaaS) model, you can quickly and securely obtain the latest market intelligence. Our flexible service, paired with cutting-edge technology, ensures the smooth delivery of top-notch insights concerning both niche and emerging trends. Our team is carefully trained to collaborate with clients worldwide, pinpoint knowledge gaps, and tackle complex project hurdles. Committed to realizing your aspirations, our skilled professionals deliver rapid and seamless support every step of the way. As we align our efforts with your specific objectives, we explore various industries and regions to provide unmatched insights sourced directly from experts. Additionally, our tailored recruitment process ensures a high degree of matching quality, making for a smooth and efficient experience. This comprehensive approach guarantees that you receive the most relevant and actionable insights to drive your success in today's dynamic market landscape.

Description

Get insights into the most important touchpoints in the customer journey. Take the necessary actions to improve customer satisfaction. To identify potential bottlenecks and improve customer service, measure every interaction with customers. Measuring the willingness of customers and colleagues to recommend your products or services. Identify the most pressing issues and prioritize your actions. You can measure the ease of your product or service experience. Identify the frictions and make it easy. Customers feel different every step of their journey. It is not enough to get feedback once a month. You can identify the most affected touchpoints easily if you collect feedback after each transaction. You can use text analysis to analyze the open-ended feedback from that touchpoint and discover the reason behind friction.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Freshchat
HubSpot CRM
HubSpot Customer Platform
Intercom
Microsoft Outlook
Salesforce
Slack
Stackreaction
StakeCube
WhatsApp
Zapier
Zendesk

Integrations

Freshchat
HubSpot CRM
HubSpot Customer Platform
Intercom
Microsoft Outlook
Salesforce
Slack
Stackreaction
StakeCube
WhatsApp
Zapier
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$99 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Atheneum

Founded

2010

Country

Germany

Website

www.atheneum.ai/

Vendor Details

Company Name

SurveySensum

Founded

2018

Country

India

Website

www.surveysensum.com

Product Features

Market Research

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

Product Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Market Research

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

NPS

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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