Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The concept of Automation Singularity embodies a progressive, customer-focused, and agile environment dedicated to ongoing enhancement and optimization through an evolved workforce, thereby broadening the scope of opportunities. This approach highlights the essential role of human experts, whose creativity and empathy drive customer engagement, while they are supported by digital workers that excel in productivity and reliability. At EdgeVerve, we foresee a future where these two elements—human capabilities and digital efficiency—intersect to develop a new paradigm of the workforce, fostering a collaborative dynamic among individuals, processes, and technology. As the trend of automation accelerates, organizations must establish a robust groundwork to embark on the journey toward autonomous operations, which represents the ultimate phase of a future workforce. For instance, implementing automated finance and accounting solutions across over 60 nations for a prominent Health-Tech company, streamlining order processing and invoicing for a major petrochemical firm, and enhancing contact center operations through intelligent automation all serve to boost agent efficiency and provide a superior customer experience. Ultimately, the integration of these elements positions businesses to thrive in the evolving landscape of work.
Description
Soul Machines provides an AI platform for building and deploying human-like digital workers across customer experience, enterprise operations, HR, healthcare, and other business functions. Its Digital Workforce platform enables organizations to place AI agents into specific roles while orchestrating the underlying technologies required to perform their work. Soul Machines offers templates for frequently requested digital worker roles so businesses can deploy agents without building every experience from the ground up. Customer Service Agents can respond to routine inquiries and escalate more complicated situations when necessary. HR Benefits Agents can guide employees through benefit options and enrollment processes while providing individualized assistance. Operations Optimization Coaches can support team leaders with organizational design, talent strategy, inventory planning, change management, and identifying potential operational issues. Clinical Trial Onboarding Agents can help patients understand trial protocols, answer questions, and provide individualized support throughout onboarding. Workforce Connect allows digital workers to operate within existing workflow products, while Soul Machines Studio provides an environment for developing custom experiences and integrations. The platform is powered by Soul Machines' Experiential AI technology, which combines cognitive modeling and embodied cognition to give multimodal agents more human-like emotion, understanding, and interaction.
API Access
Has API
No
API Access
Has API
No
Integrations
ABBYY Mobile Capture
Yes
Amazon Web Services (AWS)
No
Axis LMS
No
Google Cloud Platform
No
IBM Watson
No
PwC Amplifier
No
Zapier
No
Integrations
ABBYY Mobile Capture
No
Amazon Web Services (AWS)
Yes
Axis LMS
Yes
Google Cloud Platform
Yes
IBM Watson
Yes
PwC Amplifier
Yes
Zapier
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$40,000/year
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
EdgeVerve
Founded
2014
Country
India
Website
www.edgeverve.com/assistedge/
Vendor Details
Company Name
AppDirect
Country
United States
Website
www.soulmachines.com
Product Features
Robotic Process Automation (RPA)
Analytics
No
Attended Automation
No
Code-free Development
No
Image Recognition
No
Optical Character Recognition
No
Process Builder
No
Third Party Application Integration
No
Unattended Automation
No