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features
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support

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Description

The concept of Automation Singularity embodies a progressive, customer-focused, and agile environment dedicated to ongoing enhancement and optimization through an evolved workforce, thereby broadening the scope of opportunities. This approach highlights the essential role of human experts, whose creativity and empathy drive customer engagement, while they are supported by digital workers that excel in productivity and reliability. At EdgeVerve, we foresee a future where these two elements—human capabilities and digital efficiency—intersect to develop a new paradigm of the workforce, fostering a collaborative dynamic among individuals, processes, and technology. As the trend of automation accelerates, organizations must establish a robust groundwork to embark on the journey toward autonomous operations, which represents the ultimate phase of a future workforce. For instance, implementing automated finance and accounting solutions across over 60 nations for a prominent Health-Tech company, streamlining order processing and invoicing for a major petrochemical firm, and enhancing contact center operations through intelligent automation all serve to boost agent efficiency and provide a superior customer experience. Ultimately, the integration of these elements positions businesses to thrive in the evolving landscape of work.

Description

The rise of smart machines in Industry 4.0 is transforming factory operations; however, the need for human expertise from maintenance technicians remains crucial due to the unpredictable nature of manufacturing environments, rendering these workers indispensable. Unfortunately, many frontline employees still rely on outdated data methods and lack access to modern technological advancements. The use of error-prone paper forms and fragmented information systems poses significant risks to both worker efficiency and safety. Our Connected Worker Platform challenges this outdated model, leading to safer and more productive work environments. By facilitating real-time visual communication between the factory floor and administrative offices, it effectively bridges existing gaps. Below are three ways our platform empowers organizations to maximize the capabilities of their frontline workforce. Research from the Service Council indicates that 46% of field technicians find paperwork and administrative duties to be the most burdensome aspect of their daily responsibilities, highlighting the urgent need for improved solutions. By addressing these challenges, our platform not only enhances efficiency but also contributes to a more streamlined workflow for frontline workers.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

ABBYY Mobile Capture

Integrations

ABBYY Mobile Capture

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

EdgeVerve

Founded

2014

Country

India

Website

www.edgeverve.com/assistedge/

Vendor Details

Company Name

Mobile At Work

Founded

2003

Country

South Africa

Website

www.mobileatwork.co.za

Product Features

Robotic Process Automation (RPA)

Analytics
Attended Automation
Code-free Development
Image Recognition
Optical Character Recognition
Process Builder
Third Party Application Integration
Unattended Automation

Product Features

Inspection

Appointment Management
Customer Database
Dispatch Management
Equipment Tracking
Photos In Reports
Print on Site
Report Templates
Speech Recognition
Subcontractor Management

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