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Description
Analytics platforms that operate above the database level deliver exceptional data visualizations. By integrating data from Asgard with information from various systems, users can achieve a comprehensive overview of resort or financial operations. The insights gained from utilizing Asgard serve as crucial resources for informed business decision-making. Tailored reports can be generated for specific properties, regions, or on an enterprise-wide basis. This system offers clarity on vital metrics that contribute to enhancing customer satisfaction. It allows for the aggregation of data across extensive organizations, fostering global transparency that facilitates essential decision-making. Users can access the portal to manipulate and analyze their data independently. Additionally, subscriptions are available to receive analytics directly in your inbox according to your preferred schedule. Effective management of preventive maintenance is supported by established schedules, helping to safeguard valuable assets and prolong their lifespan. Routine checks on the quality of completed work ensure compliance with organizational standards, while inspections of equipment, water quality, and fire and life safety contribute to comprehensive risk management strategies. Ultimately, these features empower organizations to maintain operational excellence while minimizing potential risks.
Description
eGain Analytics simplifies the process of measuring, analyzing, and enhancing contact center operations, knowledge, and web customer interactions. Effortlessly generate insightful reports, charts, and dashboards. You can manipulate the data in countless ways to effectively steer your business practices. Evaluate performance metrics by agent, queue, call type, category, and beyond. With its highly adaptable report builder wizard, users can group, sort, and analyze data across various business hierarchies for a comprehensive perspective. Contact center supervisors can access a wealth of information, with metrics like contact volumes, abandonment rates, response times, and service levels providing just an introductory glimpse. Meanwhile, knowledge managers can examine article views, gather feedback, analyze search patterns, and track contact deflection, among many other insights. This multifaceted approach not only aids in decision-making but also promotes continuous improvement across all areas of customer service.
API Access
Has API
API Access
Has API
Integrations
Talkdesk
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Katana Software
Country
United States
Website
www.katanasoftware.com/asgard-features-benefits-2/
Vendor Details
Company Name
eGain Corporation
Founded
1997
Country
United States
Website
www.egain.com/products/analytics/
Product Features
Facility Management
Asset Management
Commercial Properties
Equipment Management
Facility Scheduling
Incident Management
Inspection Management
Inventory Control
Maintenance Tracking
Preventive Maintenance
Residential Properties
Room Scheduling
Schools
Space Planning
Vendor Management
Visitor Management
Work Order Management
