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Description
Armour365, a cutting-edge voice biometrics solution from Gnani.ai, serves as a robust security platform aimed at thwarting fraud, improving customer satisfaction (CSAT), and lowering operational expenses. It boasts a sophisticated fraud detection system that can identify various threats, including anti-spoofing measures, synthetic voices, and replay attacks. The technology accommodates both active and passive biometric methods, requiring merely under one second of spoken input for effective authentication. Additionally, it provides dynamic passphrase options, supports multiple languages and text formats, and integrates effortlessly across various communication channels. Noteworthy advantages of this platform include a reduction in average handling time by more than 60 seconds, an 80% enhancement in fraud detection capabilities, and a boost in CSAT scores exceeding 30%. Moreover, its versatility ensures that organizations can adapt it to their specific needs without compromising security.
Description
Voice biometrics leverages the distinct vocal traits of an individual, such as pitch, tone, and speech rhythm, for identification, similar to how other biometric methods utilize digital fingerprints or iris scans. This technology offers significant business and operational advantages by allowing authenticating speakers across various remote platforms, which enhances convenience, efficiency, and security. One key benefit is its independence from advanced devices; it can function effectively on simple feature phones, IVR systems, or even traditional landlines. The rise in fraudulent activities, particularly account impersonations where criminals acquire a legitimate user's information to unlawfully access online banking and credit resources, highlights the urgency for such security measures. In fact, Kaspersky Fraud Prevention revealed that in 2020, half of all fraudulent transactions in the financial sector stemmed from account impersonation. In South Africa, the situation is even more alarming, with the South African Fraud Prevention Service (SAFPS) reporting a staggering 337% increase in such incidents, underscoring the critical need for robust protective technologies like voice biometrics. As the landscape of fraud continues to evolve, implementing effective identification methods becomes increasingly essential to safeguard personal and financial information.
API Access
Has API
API Access
Has API
Integrations
Amazon Connect
Ameyo by Exotel
Avaya Cloud Office
Exotel
Freshdesk
Genesys Cloud CX
HubSpot CRM
HubSpot Customer Platform
Kaleyra
Knowlarity
Integrations
Amazon Connect
Ameyo by Exotel
Avaya Cloud Office
Exotel
Freshdesk
Genesys Cloud CX
HubSpot CRM
HubSpot Customer Platform
Kaleyra
Knowlarity
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
gnani.ai
Country
India
Website
www.gnani.ai/products/voice-biometrics/
Vendor Details
Company Name
OneVault
Country
United States
Website
onevault.co.za/voice-biometrics/