Compare ArenaPro vs. Hatch Tickets

ArenaPro is an app designed for the booking and management of hourly sports facilities such as five-a-side football pitches, padel and tennis courts, and halls for basketball and volleyball. Users can easily navigate the scheduling grid by selecting an available time slot to make a reservation. Weekly recurring matches are automatically scheduled for upcoming weeks, eliminating confusion. The app also tracks deposits and no-show instances per team to resolve any potential disputes. A live availability board is displayed on the entrance TV, showcasing the evening's schedule and available times, and users can access the service via dedicated apps for Apple TV and Android TV, as well as through any web-enabled TV browser. Additionally, a built-in canteen module allows for the sale of beverages and sports equipment via barcode scanning, with automatic inventory management. At the end of each day, the cash register provides a detailed breakdown of both cash and card transactions. Customers have the convenience of locating nearby facilities on a public map and can submit booking requests, which venue owners can approve right from their mobile devices. The app functions seamlessly offline, with the option for cloud backup and the ability to create multiple staff accounts with designated roles. It supports 27 languages and is accessible on iPhone, iPad, Android, and the web, with a generous 7-day free trial for new users. Moreover, the user-friendly interface ensures that both sports enthusiasts and venue managers can maximize their experience effortlessly. Customers are told for free: one QR scan puts the card in Apple Wallet, or a browser notification on Android; if the time changes or the venue cancels, every shared card updates itself.

Hatch Tickets is a UK-based platform that specializes in booking and ticketing for leisure venues offering timed experiences such as soft play areas, trampoline parks, ice skating rinks, escape rooms, and seasonal attractions. The platform efficiently manages bookings, particularly in scenarios where slots are limited, ensuring that customers can secure their desired times. Each participating venue is provided with a customized booking page on a dedicated subdomain, enhancing their brand visibility. Payments are processed directly into the venue's Stripe account, meaning that the venue retains its status as the merchant of record without Hatch ever holding any funds. Features include the ability to manage recurring sessions and special events, maintain real-time availability with capacity limits, and offer various ticket types, add-ons, discount codes, and off-peak pricing options. Upon arrival, customers can easily enter with QR tickets scanned via a phone or tablet, while a built-in till facilitates walk-in customers through a card reader, ensuring seamless online and in-person transactions. Following a sale, the system automatically builds a mailing list, prompts visitors for reviews, and follows up on abandoned carts. Moreover, businesses that operate multiple venues can manage all their locations under a single login, with each venue maintaining its unique branding and Stripe account. There are no monthly fees associated with the service; instead, Hatch charges a straightforward 3% fee at the time of sale. This innovative approach not only streamlines the booking process but also enhances the overall customer experience for both venues and patrons alike.