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Description
Aquant provides essential insights to service leaders, agents, and technicians precisely when they need it most, enabling them to create service experiences that feel extraordinary. The reality of service operations is often underestimated; the complexity of products continues to rise, customer demands are increasingly high, and finding skilled service professionals is a significant challenge. That’s why our mission is to help you elevate service from being a basic function to an unforgettable experience for your customers. By converting specialized knowledge into accessible information, we empower every technician to become a service expert. Moreover, gain a clear understanding of your team's performance and compare your key performance indicators with those of industry frontrunners. With valuable intelligence regarding your team, clientele, and equipment, service leaders can make more informed decisions that drive success. By leveraging our insights, you can ensure that your service delivery not only meets but exceeds customer expectations consistently.
Description
Proxima's advanced predictive data intelligence reduces acquisition expenses while enhancing customer lifetime value, allowing for sustainable business growth. Uncover the strategies that propel exceptional growth and customer retention through real-time industry benchmarks. By analyzing your most profitable customer segments, you can gain a deeper understanding of their purchasing behaviors and optimize customer lifetime value. Identify your top-performing products and capitalize on crucial offers that encourage repeat sales. Additionally, reveal hidden insights about your most loyal customers, enabling you to enhance customer lifetime value further and target similar prospects. Proxima's unique database delivers a comprehensive view of aggregated engagement and transactional metrics within a secure ecosystem, employing end-to-end encryption and stringent security measures to protect your data. This commitment to security ensures that you can focus on leveraging insights without compromising your customers' information.
API Access
Has API
API Access
Has API
Integrations
SAP Store
Pricing Details
Free
Free Trial
Free Version
Pricing Details
$1,000 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Aquant
Founded
2016
Country
United States
Website
www.aquant.io
Vendor Details
Company Name
Proxima
Country
United States
Website
www.proxima.ai
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Predictive Analytics
AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis
Product Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Predictive Analytics
AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis