Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
For over two decades, Apsynet has been a publisher of software solutions focused on the technical and administrative management of corporate assets, creating, developing, and marketing a cutting-edge modular offering that meets the diverse functional and operational demands of businesses. In the current landscape, an effective Service Desk solution is essential for the Information Systems Department to efficiently and promptly address the needs of its clientele: the users of the organization's Information System. Serving as a true testament to the IT department's efficiency in managing customer inquiries, it also functions as a “Communication & Marketing” instrument that upholds the service's reputation among employees. Additionally, it is crucial for a Service Desk to accommodate the unique operations and usages of each company simply through customization. Therefore, service centers require a dependable and high-quality tool that ensures optimal performance and reliability in their operations. Ultimately, the right Service Desk solution can significantly enhance user satisfaction while streamlining workflows across the organization.
Description
Axioma CRM designed for service-oriented businesses enables you to prioritize customer needs, greatly enhancing their service experience. A robust CRM should indeed be accessible online, as modern work environments require agility and adaptability. With the rise of mobile technology, instant access to necessary information from anywhere is becoming a standard expectation. To ensure that your information remains consistent across all departments, it is crucial to integrate with other business systems. The various modules of Axioma CRM empower you to effectively manage your contact database, providing a comprehensive view on a single screen that includes real-time updates on activities, emails, exchanged documents, ongoing negotiations, and customer requests. It is also important to nurture the database through strategic initiatives aimed at fostering customer loyalty and generating new referrals. Additionally, the marketing module within Axioma CRM allows for the selection of specific target groups, facilitating the delivery of tailored communications to enhance engagement and response rates. Overall, these features work synergistically to streamline operations and boost customer satisfaction.
API Access
Has API
No
API Access
Has API
No
Integrations
Amazon Web Services (AWS)
No
Oracle Cloud Infrastructure
No
Integrations
Amazon Web Services (AWS)
Yes
Oracle Cloud Infrastructure
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Apsynet
Country
France
Website
www.apsynet.fr/
Vendor Details
Company Name
Axioma
Country
Italy
Website
axioma.it/
Product Features
Fixed Asset Management
Asset Budgeting
No
Asset Lifecycle Management
No
Audit Trail
No
Barcoding / RFID
No
Depreciation Management
No
Disposal Management
No
Document Management
No
Inventory Tracking
No
Tax Management
No
IT Asset Management
Asset Tracking
No
Audit Management
No
Compliance Management
No
Configuration Management
No
Contract/License Management
No
Cost Tracking
No
Depreciation Management
No
IT Service Management
No
Inventory Management
No
Maintenance Management
Yes
Procurement Management
No
Requisition Management
No
Supplier Management
Yes
IT Service
Contract Management
No
IT Asset Management
No
Incident Management
No
Knowledge Management
No
Release Management
No
Self Service Portal
No
Service Catalog
No
Service Reporting
No
Ticket Management
No
Service Desk
CMDB
No
Change Management
No
IT Asset Management
No
Incident Management
No
Knowledge Base
No
Mobile Access
No
Procurement Management
No
Remote Control
No
SLA Management
No
Self Service Portal
No
Product Features
CRM
Calendar/Reminder System
No
Call Logging
No
Document Storage
No
Email Marketing
No
Internal Chat Integration
No
Lead Scoring
No
Marketing Automation Integration
No
Mobile Access
No
Quotes / Proposals
No
Segmentation
No
Social Media Integration
No
Task Management
No
Territory Management
No