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ManageEngine ServiceDesk PlusOnline service desk software that is best in class. ServiceDesk Plus Cloud is the simple-to-use SaaS service management software from ManageEngine, the IT division of Zoho. It will help you offer your customers world-class solutions. The cloud-based IT ticketing platform, used by more than 100,000 IT service desks around the world, makes it easy to track and manage IT tickets, resolve issues quicker, and ensure end-user satisfaction. With out-of-the-box ITIL workflows, you can manage the entire life cycle of IT issues, problems, and projects. You can create support SLAs, set escalation levels and ensure compliance. Automate ticket dispatch, categorization and classification based on predefined business rules. Set up notifications and alerts to ensure timely ticket resolution. Your users will have more control and reduce walk-ins. Allow end users to access IT services via your service catalog and self-service portal. Allow users to create and track tickets, and search for solutions.
Description
Apex is a sophisticated ticketing software designed to streamline site automation and connect various aspects of your organization from point-of-sale to backend operations. By consolidating data from diverse locations, it enhances resource utilization and integrates ticketing functions with invoicing and billing processes, ensuring a smooth and precise exchange of information across different operations and locations. The software incorporates site-automation technologies that facilitate efficient truck throughput, featuring capabilities such as automatic truck identification, driver kiosks and displays, remote printing solutions, video monitoring of scale loading, theft prevention systems, wireless loading solutions, and much more. Apex significantly accelerates the loading process, achieving a remarkable reduction of over 35% in time spent at the plant while maintaining that 98% of drivers remain in their vehicles. Additionally, it provides cloud-based dispatching that gives customers clear access to order details via a user-friendly mobile application, while also digitizing tickets for all inbound loads managed at the facility. With its comprehensive features, Apex not only optimizes operations but also enhances overall customer satisfaction by ensuring timely and accurate information delivery.
Description
TenTrucks TMS helps trucking companies run smoother, smarter, and faster by automating daily logistics tasks. From managing loads to tracking expenses, the platform ensures every detail of your transportation workflow is captured in real time. Dispatchers gain full control over driver assignments, scheduling, and time-off requests, while managers stay ahead of fleet maintenance and compliance requirements. The software integrates seamlessly with industry-leading tools like QuickBooks, Motive, Samsara, and fuel card providers, reducing manual data entry and errors. Its built-in financial management tools handle invoices, payroll, and driver settlements with ease. A dedicated driver mobile app keeps communication open, enabling real-time updates on load progress and delivery. With flexible pricing plans for small fleets, mid-size businesses, and enterprise carriers, TenTrucks scales as your fleet grows. It’s the all-in-one solution for transportation companies looking to maximize productivity and profitability.
API Access
Has API
API Access
Has API
Integrations
Motive
QuickBooks Online
Samsara
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Command Alkon
Founded
1976
Country
United States
Website
commandalkon.com/products/apex/
Vendor Details
Company Name
TenTrucks
Founded
2024
Country
United States
Website
tentrucks.com
Product Features
Product Features
Transportation Management
Billing & Invoicing
Carrier Management
Customer Management
Dispatch Management
Driver Management
Fleet / Equipment Management
Load Management
Order Management
Quotes / Estimates
Routing
Scheduling
Shipment Management
Trucking
Billing & Invoicing
Customer Database
Dispatch Management
Driver Management
Driver Settlements
Fuel Card Management
Fuel Management
Load Optimization
Maintenance Management
Mileage Tracking
Quote Management
Quotes/Estimates
Recruiting Management
Routing
Scheduling
Trip Logs
Vehicle Management
Vehicle Tracking
