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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Creating a community forum enhances customer engagement, enriches the customer experience, and facilitates knowledge sharing among peers. This dynamic environment allows for crowd-sourced support, as easily accessible discussion threads addressing common questions can significantly reduce the volume of support tickets. Within the forum, these threads are filled with pertinent keywords and inquiries, aligning with what your target audience frequently searches for. A community forum serves as an effective platform to tap into collective knowledge, acting as a hub for crowd-sourced information. When a community aligns its objectives with the interests of its customers, it transforms into a powerful tool for drawing relevant traffic and connecting with potential customers. By making discussion threads easy to find, you can alleviate pressure on your call center while also gaining valuable insights into the primary challenges and requirements of your customers. Additionally, this collaborative space encourages ongoing dialogue, fostering a sense of belonging and loyalty among participants.

Description

PeerBoard is a user-friendly community platform featuring a robust and flexible infrastructure. It offers a categorized newsfeed, options for visual personalization, detailed user profiles, and multi-tiered commenting capabilities. You can leverage an open-source SDK for tailored requirements or utilize WordPress integration for a quick and hassle-free setup. Ideal for a variety of communities, whether private or public, as well as small to medium businesses and individuals, PeerBoard allows you to cultivate a vibrant community in a safe and inviting environment. We manage everything necessary to facilitate knowledge sharing, boost engagement, and foster deeper connections with your audience online. In contrast to traditional forums, PeerBoard employs intelligent newsfeeds, instantaneous commenting, and comprehensive user profiles to deliver a distinctive experience. You have the freedom to fully customize the appearance and structure of your community by adjusting themes, content organization, and member groups, ensuring an experience that meets your specific needs. Additionally, PeerBoard prioritizes user satisfaction, continually evolving its features to enhance community interaction and support.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Facebook No 
Heartbeat No 
KonnectzIT No 
LearnDash No 
Memberful No 
Nekton.ai No 
Profi No 
Reddit No 
Shopify No 
Stackreaction No 
Thinkific No 
WordPress No 
Zapier No 

Integrations

Facebook Yes 
Heartbeat Yes 
KonnectzIT Yes 
LearnDash Yes 
Memberful Yes 
Nekton.ai Yes 
Profi Yes 
Reddit Yes 
Shopify Yes 
Stackreaction Yes 
Thinkific Yes 
WordPress Yes 
Zapier Yes 

Pricing Details

$60 per month
Free Trial No 
Free Version Yes 

Pricing Details

$29 per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

AnswerCart

Country

India

Website

www.answercart.com

Vendor Details

Company Name

Circles Collective

Founded

2019

Country

United States

Website

www.peerboard.com

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management No 
Decision Tree Yes 
Discussion Boards Yes 
Full Text Search No 
Knowledge Base Management Yes 
Self Service Portal No 

Product Features

Community

Content Management No 
Content Moderation No 
Discussions / Forums No 
Event Management No 
Group Management No 
Ideation / Crowdsourcing No 
Member Directory No 
Membership Management No 
Social Media Management No 
Website Management No 
White Label No 

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