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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Analytics101 Business Intelligence (BI) and analytics platform brings together real-time dashboards, OLAP-powered multidimensional analysis, embedded BI, predictive modelling, and seamless data-visualisation into a single enterprise-grade solution. Analytics101 enables organisations to aggregate data from disparate sources—ERP, CRM, HR, IoT, cloud and legacy systems—into a unified analytics layer. With OLAP (online analytical processing) at its core, users can slice and dice high-volume data across multiple dimensions (time, region, product, channel) to uncover trends, correlations and performance drivers typical BI tools miss. Real-time data processing ensures that metrics, KPI changes and anomalies are visible as they happen, enabling faster, more informed decisions. The platform’s interactive dashboards and visualisations turn complex datasets into intuitive storyboards: users benefit from drill-down filtering, custom widgets, mobile access and embedded analytics within existing business applications—eliminating the need to switch tools to act on insight. Role-based access control (RBAC) ensures each stakeholder sees the data that matters most—executives see strategic overviews, managers focus on team-level KPIs, and analysts dive into granular transactional data. Analytics101 offers AI/ML-assisted insights, anomaly detection, recommendation engines, and workflow automation. It supports ETL/ELT, data warehousing, collaborative analytics, MIS automation and embedded self-service, making it suitable across industries.

Description

The IntouchCX™ Platform unifies surveys, mystery shops, audits, and inspections into one clear view, giving multi-location brands a direct line between operations and customer experience. By consolidating programs into a single platform, leaders see the full picture, act faster, and measure the return on every improvement. Key features include: ● Cross-program data integration for holistic performance analysis ● Real-time dashboards with customizable reporting by region, location, or channel ● Predictive analytics to identify key drivers of satisfaction and forecast outcomes ● Case management tools to assign, track, and resolve issues quickly ● Automated workflows and alerts to streamline execution and reduce costs ● Enterprise-grade integrations with Salesforce, Slack, APIs, and more ● Scalable architecture with role-based access and performance rollups The result is clarity that drives ROI. From boosting customer satisfaction to improving compliance and operational consistency, the IntouchCX™ Platform equips brands to turn insight into measurable business impact.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

InfoTrack
IntouchCheck®
Microsoft Excel
NetSuite
SAP Analytics Cloud

Integrations

InfoTrack
IntouchCheck®
Microsoft Excel
NetSuite
SAP Analytics Cloud

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

SmartinfoLogiks

Founded

2013

Country

India

Website

www.smartinfologiks.com/platform/analytics101

Vendor Details

Company Name

Intouch Insight

Founded

1992

Country

United States & Canada

Website

www.intouchinsight.com

Product Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Loyalty

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Alternatives

Alternatives

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