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features
design
support

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Description

Analytics101 Business Intelligence (BI) and analytics platform brings together real-time dashboards, OLAP-powered multidimensional analysis, embedded BI, predictive modelling, and seamless data-visualisation into a single enterprise-grade solution. Analytics101 enables organisations to aggregate data from disparate sources—ERP, CRM, HR, IoT, cloud and legacy systems—into a unified analytics layer. With OLAP (online analytical processing) at its core, users can slice and dice high-volume data across multiple dimensions (time, region, product, channel) to uncover trends, correlations and performance drivers typical BI tools miss. Real-time data processing ensures that metrics, KPI changes and anomalies are visible as they happen, enabling faster, more informed decisions. The platform’s interactive dashboards and visualisations turn complex datasets into intuitive storyboards: users benefit from drill-down filtering, custom widgets, mobile access and embedded analytics within existing business applications—eliminating the need to switch tools to act on insight. Role-based access control (RBAC) ensures each stakeholder sees the data that matters most—executives see strategic overviews, managers focus on team-level KPIs, and analysts dive into granular transactional data. Analytics101 offers AI/ML-assisted insights, anomaly detection, recommendation engines, and workflow automation. It supports ETL/ELT, data warehousing, collaborative analytics, MIS automation and embedded self-service, making it suitable across industries.

Description

The IntouchCX™ Platform unifies surveys, mystery shops, audits, and inspections into one clear view, giving multi-location brands a direct line between operations and customer experience. By consolidating programs into a single platform, leaders see the full picture, act faster, and measure the return on every improvement. Key features include: ● Cross-program data integration for holistic performance analysis ● Real-time dashboards with customizable reporting by region, location, or channel ● Predictive analytics to identify key drivers of satisfaction and forecast outcomes ● Case management tools to assign, track, and resolve issues quickly ● Automated workflows and alerts to streamline execution and reduce costs ● Enterprise-grade integrations with Salesforce, Slack, APIs, and more ● Scalable architecture with role-based access and performance rollups The result is clarity that drives ROI. From boosting customer satisfaction to improving compliance and operational consistency, the IntouchCX™ Platform equips brands to turn insight into measurable business impact.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

InfoTrack No 
IntouchCheck® No 
Microsoft Excel No 
NetSuite No 
SAP Analytics Cloud No 

Integrations

InfoTrack Yes 
IntouchCheck® Yes 
Microsoft Excel Yes 
NetSuite Yes 
SAP Analytics Cloud Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

SmartinfoLogiks

Founded

2013

Country

India

Website

www.smartinfologiks.com/platform/analytics101

Vendor Details

Company Name

Intouch Insight

Founded

1992

Country

United States & Canada

Website

www.intouchinsight.com

Product Features

Business Intelligence

Ad Hoc Reports Yes 
Benchmarking No 
Budgeting & Forecasting No 
Dashboard Yes 
Data Analysis Yes 
Key Performance Indicators No 
Natural Language Generation (NLG) No 
Performance Metrics No 
Predictive Analytics Yes 
Profitability Analysis No 
Strategic Planning No 
Trend / Problem Indicators No 
Visual Analytics Yes 

Product Features

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Customer Loyalty

CRM No 
Corporate Memberships No 
Customer Activity Tracking Yes 
Discount Management No 
Gift Card System No 
Loyalty Card System No 
Member Portal No 
Membership Management Yes 
No-Card Loyalty System No 
Referral Tracking No 
Rewards Management No 

Customer Satisfaction

360 Degree Feedback Yes 
Analytics Yes 
Call Reporting Yes 
Complaint Monitoring Yes 
Feedback Collection Yes 
Survey Management Yes 

Customer Success

Account Alerts No 
Account Management No 
Communication Management No 
Customer Engagement Yes 
Customer Lifecycle Management No 
Health Score No 
Onboarding No 
Revenue Management No 
Usage Tracking / Analytics No 
Win / Loss Analysis No 

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