Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Analytics101 Business Intelligence (BI) and analytics platform brings together real-time dashboards, OLAP-powered multidimensional analysis, embedded BI, predictive modelling, and seamless data-visualisation into a single enterprise-grade solution.
Analytics101 enables organisations to aggregate data from disparate sources—ERP, CRM, HR, IoT, cloud and legacy systems—into a unified analytics layer. With OLAP (online analytical processing) at its core, users can slice and dice high-volume data across multiple dimensions (time, region, product, channel) to uncover trends, correlations and performance drivers typical BI tools miss. Real-time data processing ensures that metrics, KPI changes and anomalies are visible as they happen, enabling faster, more informed decisions.
The platform’s interactive dashboards and visualisations turn complex datasets into intuitive storyboards: users benefit from drill-down filtering, custom widgets, mobile access and embedded analytics within existing business applications—eliminating the need to switch tools to act on insight. Role-based access control (RBAC) ensures each stakeholder sees the data that matters most—executives see strategic overviews, managers focus on team-level KPIs, and analysts dive into granular transactional data.
Analytics101 offers AI/ML-assisted insights, anomaly detection, recommendation engines, and workflow automation. It supports ETL/ELT, data warehousing, collaborative analytics, MIS automation and embedded self-service, making it suitable across industries.
Description
The IntouchCX™ Platform unifies surveys, mystery shops, audits, and inspections into one clear view, giving multi-location brands a direct line between operations and customer experience. By consolidating programs into a single platform, leaders see the full picture, act faster, and measure the return on every improvement.
Key features include:
● Cross-program data integration for holistic performance analysis
● Real-time dashboards with customizable reporting by region, location, or channel
● Predictive analytics to identify key drivers of satisfaction and forecast outcomes
● Case management tools to assign, track, and resolve issues quickly
● Automated workflows and alerts to streamline execution and reduce costs
● Enterprise-grade integrations with Salesforce, Slack, APIs, and more
● Scalable architecture with role-based access and performance rollups
The result is clarity that drives ROI. From boosting customer satisfaction to improving compliance and operational consistency, the IntouchCX™ Platform equips brands to turn insight into measurable business impact.
API Access
Has API
Yes
API Access
Has API
No
Integrations
InfoTrack
No
IntouchCheck®
No
Microsoft Excel
No
NetSuite
No
SAP Analytics Cloud
No
Integrations
InfoTrack
Yes
IntouchCheck®
Yes
Microsoft Excel
Yes
NetSuite
Yes
SAP Analytics Cloud
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
SmartinfoLogiks
Founded
2013
Country
India
Website
www.smartinfologiks.com/platform/analytics101
Vendor Details
Company Name
Intouch Insight
Founded
1992
Country
United States & Canada
Website
www.intouchinsight.com
Product Features
Business Intelligence
Ad Hoc Reports
Yes
Benchmarking
No
Budgeting & Forecasting
No
Dashboard
Yes
Data Analysis
Yes
Key Performance Indicators
No
Natural Language Generation (NLG)
No
Performance Metrics
No
Predictive Analytics
Yes
Profitability Analysis
No
Strategic Planning
No
Trend / Problem Indicators
No
Visual Analytics
Yes
Product Features
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
Yes
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
Yes
Customer Loyalty
CRM
No
Corporate Memberships
No
Customer Activity Tracking
Yes
Discount Management
No
Gift Card System
No
Loyalty Card System
No
Member Portal
No
Membership Management
Yes
No-Card Loyalty System
No
Referral Tracking
No
Rewards Management
No
Customer Satisfaction
360 Degree Feedback
Yes
Analytics
Yes
Call Reporting
Yes
Complaint Monitoring
Yes
Feedback Collection
Yes
Survey Management
Yes
Customer Success
Account Alerts
No
Account Management
No
Communication Management
No
Customer Engagement
Yes
Customer Lifecycle Management
No
Health Score
No
Onboarding
No
Revenue Management
No
Usage Tracking / Analytics
No
Win / Loss Analysis
No