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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Tackle the most significant obstacles that remote contact center teams face to provide outstanding sales and customer experiences. When frontline teams begin each day well-connected to tailored data, actionable insights, and behavioral cues, they are propelled towards excellence rather than disengagement. Frontline leaders are equipped with data-driven strategies that not only enhance their teams' performance but also allow them to manage more associates and customers without incurring additional costly leadership expenses. Empowering these high-performing teams with adaptive personas that emulate the best frontline associates and managers uncovers successful actions, behaviors, and patterns hidden within your operational data. As associates and leaders achieve improved sales and exceptional service, the effective strategies they employ are disseminated throughout the organization, amplifying the benefits experienced by these top-performing teams. This shared knowledge fosters a culture of continuous improvement and collaboration, ultimately driving the entire organization towards greater success.

Description

In Unified Workgroup Communications, nothing surpasses the immediacy of the present moment. Equip your front-line and field personnel with essential professional and commercial radio devices that are crucial for operations. Whether on-site or remote, management, front-line workers, and field teams can maintain constant communication through WAVE Work Group. Utilize specialized applications tailored to various roles and tasks for swift team mobilization. Simplify the management of radios and infrastructure to save time and reduce costs. In today's fast-paced business environment, it is imperative to operate at the speed of now. This urgency extends from workers and teams to customers and suppliers, underscoring the necessity for quick responses. Right NOW is when action is required. Begin your journey toward the NOW Generation by taking this brief five-minute assessment, and start embracing the future with confidence.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Connect
Clarabridge
Cogito
DealerSocket
Five9
Google Cloud Platform
Hg Mercury CRM
HubSpot CRM
HubSpot Customer Platform
Intellego XT
NiCE CXone Mpower
NiCE Employee Engagement Manager (EEM)
SAP CRM
Salesforce
ServiceNow
SurveyMonkey
Tableau
Twilio
Workday Extend
Zendesk

Integrations

Amazon Connect
Clarabridge
Cogito
DealerSocket
Five9
Google Cloud Platform
Hg Mercury CRM
HubSpot CRM
HubSpot Customer Platform
Intellego XT
NiCE CXone Mpower
NiCE Employee Engagement Manager (EEM)
SAP CRM
Salesforce
ServiceNow
SurveyMonkey
Tableau
Twilio
Workday Extend
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

AmplifAI

Founded

2014

Country

United States

Website

www.amplifai.com

Vendor Details

Company Name

Motorola Solutions

Founded

1928

Country

United States

Website

www.motorolasolutions.com/en_us/solutions/team-communications.html

Product Features

Sales Performance Management

Incentive Compensation Management (ICM)
Predictive Sales Analytics
Quota Management
Reporting / Analytics
Sales Coaching Analysis
Sales Gamification
Sales Performance Tracking
Sales Planning & Forecasting
Territory Management

Product Features

Team Communication

Activity / News Feed
Audio Calls
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing

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