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Description
Tackle the most significant obstacles that remote contact center teams face to provide outstanding sales and customer experiences. When frontline teams begin each day well-connected to tailored data, actionable insights, and behavioral cues, they are propelled towards excellence rather than disengagement. Frontline leaders are equipped with data-driven strategies that not only enhance their teams' performance but also allow them to manage more associates and customers without incurring additional costly leadership expenses. Empowering these high-performing teams with adaptive personas that emulate the best frontline associates and managers uncovers successful actions, behaviors, and patterns hidden within your operational data. As associates and leaders achieve improved sales and exceptional service, the effective strategies they employ are disseminated throughout the organization, amplifying the benefits experienced by these top-performing teams. This shared knowledge fosters a culture of continuous improvement and collaboration, ultimately driving the entire organization towards greater success.
Description
In Unified Workgroup Communications, nothing surpasses the immediacy of the present moment. Equip your front-line and field personnel with essential professional and commercial radio devices that are crucial for operations. Whether on-site or remote, management, front-line workers, and field teams can maintain constant communication through WAVE Work Group. Utilize specialized applications tailored to various roles and tasks for swift team mobilization. Simplify the management of radios and infrastructure to save time and reduce costs. In today's fast-paced business environment, it is imperative to operate at the speed of now. This urgency extends from workers and teams to customers and suppliers, underscoring the necessity for quick responses. Right NOW is when action is required. Begin your journey toward the NOW Generation by taking this brief five-minute assessment, and start embracing the future with confidence.
API Access
Has API
API Access
Has API
Integrations
Amazon Connect
Clarabridge
Cogito
DealerSocket
Five9
Google Cloud Platform
Hg Mercury CRM
HubSpot CRM
HubSpot Customer Platform
Intellego XT
Integrations
Amazon Connect
Clarabridge
Cogito
DealerSocket
Five9
Google Cloud Platform
Hg Mercury CRM
HubSpot CRM
HubSpot Customer Platform
Intellego XT
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
AmplifAI
Founded
2014
Country
United States
Website
www.amplifai.com
Vendor Details
Company Name
Motorola Solutions
Founded
1928
Country
United States
Website
www.motorolasolutions.com/en_us/solutions/team-communications.html
Product Features
Sales Performance Management
Incentive Compensation Management (ICM)
Predictive Sales Analytics
Quota Management
Reporting / Analytics
Sales Coaching Analysis
Sales Gamification
Sales Performance Tracking
Sales Planning & Forecasting
Territory Management
Product Features
Team Communication
Activity / News Feed
Audio Calls
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing