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Average Ratings 0 Ratings
Description
Tackle the most significant obstacles that remote contact center teams face to provide outstanding sales and customer experiences. When frontline teams begin each day well-connected to tailored data, actionable insights, and behavioral cues, they are propelled towards excellence rather than disengagement. Frontline leaders are equipped with data-driven strategies that not only enhance their teams' performance but also allow them to manage more associates and customers without incurring additional costly leadership expenses. Empowering these high-performing teams with adaptive personas that emulate the best frontline associates and managers uncovers successful actions, behaviors, and patterns hidden within your operational data. As associates and leaders achieve improved sales and exceptional service, the effective strategies they employ are disseminated throughout the organization, amplifying the benefits experienced by these top-performing teams. This shared knowledge fosters a culture of continuous improvement and collaboration, ultimately driving the entire organization towards greater success.
Description
Move past simple points, badges, and leaderboards by leveraging diverse gaming elements and techniques that heighten excitement and engagement to effectively enhance employee involvement, learning, and overall performance. Minimize turnover and burnout by ensuring that every team member has the opportunity to shine every day while envisioning a straightforward route to achievement. Acknowledge employees promptly for their actions, processes, and contributions that lead to positive business outcomes, fostering a culture of ongoing excellence. Create and maintain enthusiasm about pursuing objectives, acquiring knowledge, and collaborating as part of a team. Recognizing that employees are not mere machines, it is crucial to instill in them a sense of worth and purpose to keep their motivation high. With Centrical, every employee has the potential to be a hero, not just the standout performers, through tailored challenges, weekly accomplishments, and evolving game narratives that clearly outline their journey towards success and personal growth. By linking specific behaviors to recognition, these actions can become ingrained habits. Centrical capitalizes on data from your business systems and compensation strategies to provide immediate rewards to employees for making the right choices, ultimately creating a more engaged and motivated workforce. This approach not only benefits individual employees but also enhances overall organizational performance and morale.
API Access
Has API
API Access
Has API
Integrations
Oracle Cloud Infrastructure
Salesforce
Amazon Connect
Clarabridge
Cogito
Five9
Genesys Cloud CX
Google Cloud Platform
Hg Mercury CRM
HubSpot CRM
Integrations
Oracle Cloud Infrastructure
Salesforce
Amazon Connect
Clarabridge
Cogito
Five9
Genesys Cloud CX
Google Cloud Platform
Hg Mercury CRM
HubSpot CRM
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
AmplifAI
Founded
2014
Country
United States
Website
www.amplifai.com
Vendor Details
Company Name
Centrical
Founded
2013
Country
United States
Website
centrical.com/platform/gamification/
Product Features
Sales Performance Management
Incentive Compensation Management (ICM)
Predictive Sales Analytics
Quota Management
Reporting / Analytics
Sales Coaching Analysis
Sales Gamification
Sales Performance Tracking
Sales Planning & Forecasting
Territory Management
Product Features
Sales Performance Management
Incentive Compensation Management (ICM)
Predictive Sales Analytics
Quota Management
Reporting / Analytics
Sales Coaching Analysis
Sales Gamification
Sales Performance Tracking
Sales Planning & Forecasting
Territory Management