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features
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support

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Description

Amazon Lex is a service designed for creating conversational interfaces in various applications through both voice and text input. It incorporates advanced deep learning technologies, such as automatic speech recognition (ASR) for transforming spoken words into text, along with natural language understanding (NLU) that discerns the intended meaning behind the text, facilitating the development of applications that offer immersive user experiences and realistic conversational exchanges. By utilizing the same deep learning capabilities that power Amazon Alexa, Amazon Lex empowers developers to efficiently craft complex, natural language-based chatbots. With its capabilities, you can design bots that enhance productivity in contact centers, streamline straightforward tasks, and promote operational efficiency throughout the organization. Furthermore, as a fully managed service, Amazon Lex automatically scales to meet demand, freeing you from the complexities of infrastructure management and allowing you to focus on innovation. This seamless integration of capabilities makes Amazon Lex an attractive option for developers looking to enhance user interaction.

Description

Amazon Polly is a service designed to convert written text into realistic speech, enabling the development of applications that can communicate vocally and fostering the creation of innovative speech-enabled products. Utilizing state-of-the-art deep learning technologies, Polly's Text-to-Speech (TTS) service produces natural-sounding human voices. With a variety of lifelike voices available in numerous languages, developers can create speech-enabled applications that are functional in diverse global markets. Beyond the Standard TTS voices, Amazon Polly also provides Neural Text-to-Speech (NTTS) voices, which enhance speech quality significantly through a novel machine learning technique. In addition, Polly's Neural TTS supports two distinct speaking styles: a Newscaster style designed for news narration and a Conversational style that is perfect for interactive communication scenarios such as telephony. This flexibility allows developers to tailor the auditory experience to fit their specific application needs.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

AWS AI Services Yes 
AWS App Mesh Yes 
AWS Lambda Yes 
Amazon Web Services (AWS) Yes 
BotCore Yes 
PubNub Yes 
Smart IVR Yes 
Stackreaction Yes 
1forAll.ai No 
Adobe Marketo Engage Yes 
Amazon S3 No 
Facebook Messenger Yes 
HubSpot Customer Platform Yes 
QuickBooks Online Yes 
QuickBooks Online Advanced Yes 
Quickwork Yes 
Slack Yes 
UneeQ Yes 
Unremot No 
Videostew No 

Integrations

AWS AI Services Yes 
AWS App Mesh Yes 
AWS Lambda Yes 
Amazon Web Services (AWS) Yes 
BotCore Yes 
PubNub Yes 
Smart IVR Yes 
Stackreaction Yes 
1forAll.ai Yes 
Adobe Marketo Engage No 
Amazon S3 Yes 
Facebook Messenger No 
HubSpot Customer Platform No 
QuickBooks Online No 
QuickBooks Online Advanced No 
Quickwork No 
Slack No 
UneeQ No 
Unremot Yes 
Videostew Yes 

Pricing Details

Depends on usage
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Amazon

Founded

1994

Country

United States

Website

aws.amazon.com/lex/

Vendor Details

Company Name

Amazon

Founded

1994

Country

United States

Website

aws.amazon.com/polly/

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Natural Language Generation

Business Intelligence No 
CRM Data Analysis and Reports No 
Chatbot No 
Email Marketing No 
Financial Reporting No 
Multiple Language Support No 
SEO No 
Web Content No 

Natural Language Processing

Co-Reference Resolution No 
In-Database Text Analytics No 
Named Entity Recognition No 
Natural Language Generation (NLG) No 
Open Source Integrations No 
Parsing No 
Part-of-Speech Tagging No 
Sentence Segmentation No 
Stemming/Lemmatization No 
Tokenization No 

Product Features

Text to Speech

API Yes 
Adjust Speaking Rate / Pitch Yes 
Audio Optimization Yes 
Custom Lexicons Yes 
Different Voice Choices Yes 
Multi-Language Support Yes 
Synchronize Speech Yes 

Alternatives

Alternatives

Dialogflow Reviews

Dialogflow

Google
Amazon Lex Reviews

Amazon Lex

Amazon