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Description
Amazon Augmented AI (Amazon A2I) simplifies the creation of workflows necessary for the human evaluation of machine learning predictions. By providing an accessible platform for all developers, Amazon A2I alleviates the burdensome tasks associated with establishing human review systems and overseeing numerous human reviewers. In various machine learning applications, it is often essential for humans to assess predictions with low confidence to confirm their accuracy. For instance, when extracting data from scanned mortgage applications, human intervention may be needed in instances of subpar scans or illegible handwriting. However, developing effective human review systems can be both time-consuming and costly, as it requires the establishment of intricate processes or workflows, the development of bespoke software for managing review tasks and outcomes, and frequently, coordination of large teams of reviewers. This complexity can deter organizations from implementing necessary review mechanisms, but A2I aims to streamline the process and make it more feasible.
Description
Dialogflow by Google Cloud is a natural-language understanding platform that allows you to create and integrate a conversational interface into your mobile, web, or device. It also makes it easy for you to integrate a bot, interactive voice response system, or other type of user interface into your app, web, or mobile application. Dialogflow allows you to create new ways for customers to interact with your product. Dialogflow can analyze input from customers in multiple formats, including text and audio (such as voice or phone calls). Dialogflow can also respond to customers via text or synthetic speech. Dialogflow CX, ES offer virtual agent services for chatbots or contact centers. Agent Assist can be used to assist human agents in contact centers that have them. Agent Assist offers real-time suggestions to human agents, even while they are talking with customers.
API Access
Has API
No
API Access
Has API
Yes
Integrations
AWS Secrets Manager
Yes
AutoResponder
No
Avaya Aura
No
Carrot quest
No
Cisco Webex
No
Commvault Cloud
Yes
Dialpad Connect
No
Expertflow Contact Center
No
Google Cloud Platform
No
HelpNow Agentic AI Platform
No
Integrations
AWS Secrets Manager
No
AutoResponder
Yes
Avaya Aura
Yes
Carrot quest
Yes
Cisco Webex
Yes
Commvault Cloud
No
Dialpad Connect
Yes
Expertflow Contact Center
Yes
Google Cloud Platform
Yes
HelpNow Agentic AI Platform
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
New customers receive a $600 credit for a no charge trial of Dialogflow CX that can be cancelled at any time. This credit activates automatically upon using Dialogflow CX for the first time and expires after 12 months. This is a Dialogflow-specific extension of the Google Cloud no charge trial.
Dialogflow also offers pay as you go plans.
Dialogflow also offers pay as you go plans.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Amazon
Founded
1994
Country
United States
Website
aws.amazon.com/augmented-ai/
Vendor Details
Company Name
Founded
1998
Country
United States
Website
cloud.google.com/dialogflow
Product Features
Machine Learning
Deep Learning
No
ML Algorithm Library
No
Model Training
No
Natural Language Processing (NLP)
No
Predictive Modeling
No
Statistical / Mathematical Tools
No
Templates
No
Visualization
No
Product Features
Artificial Intelligence
Chatbot
Yes
For Healthcare
Yes
For Sales
Yes
For eCommerce
Yes
Image Recognition
No
Machine Learning
No
Multi-Language
Yes
Natural Language Processing
Yes
Predictive Analytics
Yes
Process/Workflow Automation
Yes
Rules-Based Automation
Yes
Virtual Personal Assistant (VPA)
Yes
Chatbot
Call to Action
Yes
Context and Coherence
Yes
Human Takeover
Yes
Inline Media / Videos
Yes
Machine Learning
Yes
Natural Language Processing
Yes
Payment Integration
No
Prediction
Yes
Ready-made Templates
Yes
Reporting / Analytics
Yes
Sentiment Analysis
Yes
Social Media Integration
No
Conversation Intelligence
AI Insights
No
Account Health Alerts
No
Call Analytics
No
Call Recording
No
Call Recording Cloud Storage
No
Call Snippets
No
Call Transcription
No
Call/Meeting Sharing
No
Sales Coaching
No
Topic Tags
No
Topic-Based Analytics
No
Video Conferencing Analytics
No
Win/Loss Analysis
No
Conversational AI
Code-free Development
Yes
Contextual Guidance
Yes
For Developers
Yes
Intent Recognition
Yes
Multi-Languages
Yes
Omni-Channel
Yes
On-Screen Chats
Yes
Pre-configured Bot
Yes
Reusable Components
Yes
Sentiment Analysis
Yes
Speech Recognition
Yes
Speech Synthesis
Yes
Virtual Assistant
Yes
Machine Learning
Deep Learning
Yes
ML Algorithm Library
Yes
Model Training
Yes
Natural Language Processing (NLP)
Yes
Predictive Modeling
Yes
Statistical / Mathematical Tools
Yes
Templates
Yes
Visualization
Yes
Natural Language Processing
Co-Reference Resolution
Yes
In-Database Text Analytics
Yes
Named Entity Recognition
Yes
Natural Language Generation (NLG)
Yes
Open Source Integrations
Yes
Parsing
Yes
Part-of-Speech Tagging
Yes
Sentence Segmentation
Yes
Stemming/Lemmatization
Yes
Tokenization
Yes
