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features
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support

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Description

AlphaMetricx is an advanced AI-driven analytics platform built to deliver deeper, actionable insights from complex data sets. It helps organizations efficiently track, analyze, and contextualize massive amounts of information to uncover patterns and outliers. By automating data analysis processes, AlphaMetricx shortens turnaround times and accelerates insight generation. The platform includes sentiment analysis tools that reveal how audiences emotionally respond to brand coverage across channels. Competitor tracking capabilities allow businesses to stay informed about market movements and competitive positioning. Users can create custom dashboards to present insights clearly and support strategic leadership decisions. Automated newsletters ensure key findings are shared consistently with relevant stakeholders. AlphaMetricx also supports corporate reputation monitoring by identifying media risks early. These capabilities empower organizations to respond faster, plan smarter, and strengthen brand influence. The platform is well-suited for teams seeking measurable, data-backed PR and media intelligence outcomes.

Description

• Identify Themes • Illustrate Findings • Sentiment Analysis by Topic • Enhanced by Collaborative AI Caplena serves as a customer feedback platform that leverages augmented intelligence to assist market researchers, customer experience specialists, and consultants in extracting profound insights from qualitative text data. The inception of Caplena traces back to the realization by co-founders Maurice and Pascal that numerous market research agencies grappling with customer feedback encounter a common challenge: an overload of open-ended responses coupled with insufficient time to conduct thorough analyses. Since its launch in the Spring of 2018, Caplena has processed over 50 million responses, consistently adding around 120 new projects each week. Today, it stands as the preferred text analytics solution for more than 100 enterprises across over 15 nations, with notable clients including Swisscom, eBay, DHL, Coop, and Joyn, demonstrating its widespread impact and utility in the market research landscape.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

Axis LMS
Quickwork

Integrations

Axis LMS
Quickwork

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

InfoVision

Founded

1995

Country

United States

Website

www.infovision.com/alphametricx/

Vendor Details

Company Name

Caplena

Founded

2017

Country

Switzerland

Website

caplena.com/en/

Product Features

Media Monitoring

Alerts / Notifications
Broadcast Media Monitoring
Content Translation
Dashboards / Reporting
Export Results
Online News Monitoring
Podcast Monitoring
Print Media Monitoring
Social Media Monitoring

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

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