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Description
Our cloud communications platform stands out for its sustainability, cost efficiency, comprehensive features, and adaptability, allowing service providers to swiftly respond to changing market needs and growth opportunities that traditional on-premises solutions struggle to accommodate. Whether your customers require basic phone services or desire to elevate their offerings with mobility and collaboration tools, Alianza's platform encompasses everything they need. You can easily adjust the number of seats to align with customer demands, and it includes business collaboration tools offering team messaging, video conferencing, and much more. Every aspect is taken care of — from cloud provisioning and upgrades to security measures and maintenance, eliminating the necessity for an in-house IT team. By utilizing cutting-edge technology, you can provide your customers with a wider array of services, lower initial expenses, and minimized ongoing workloads. Transitioning to a state-of-the-art cloud communications platform with Alianza is straightforward, highly lucrative, and ensures long-term viability through agile software-as-a-service solutions, making it an ideal choice for forward-thinking businesses. Ultimately, embracing this technology empowers service providers to thrive in a competitive landscape.
Description
Engage and cooperate on your own terms with the comprehensive solution offered by Intermedia Unite. Whether you're in the office, on the road, at home, or enjoying a coffee, Intermedia Unite's extensive communication and collaboration features accompany you, allowing for effortless productivity and connection with both colleagues and clients. Safely share and collaborate on documents from virtually any location, benefiting from complete file management with options for real-time backup and recovery. Ensure that customers are promptly directed to the appropriate team member without delay, thanks to automated greetings and quick call routing aligned with your operational hours. This guarantees that clients can efficiently reach your staff. Additionally, incoming calls can be routed to designated teams responsible for handling them, while also providing visibility into the current availability status of your coworkers, which is conveyed through immediate notifications indicating whether they are Available or Unavailable. With Intermedia Unite, staying connected has never been more efficient.
API Access
Has API
API Access
Has API
Integrations
Active Directory
CDG Elements
Datto Workplace
Microsoft 365
Microsoft Copilot
Sales Robots
Wufoo
Integrations
Active Directory
CDG Elements
Datto Workplace
Microsoft 365
Microsoft Copilot
Sales Robots
Wufoo
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Alianza
Founded
2009
Country
United States
Website
www.alianza.com
Vendor Details
Company Name
Intermedia
Founded
1993
Country
United States
Website
www.intermedia.net
Product Features
Business Phone Systems
Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing
SIP Trunk
Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911
Unified Communications
Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail
Product Features
Business Phone Systems
Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing
Business VoIP
Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
SIP Trunk
Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration
Video Conferencing
Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning
