Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

IoT Edge Connect offers a protocol for real-time communication and data processing specifically designed for devices connected to Akamai. Utilizing both the message queuing telemetry transport (MQTT) and HTTP protocols, it efficiently ingests messages while ensuring that data is processed and sent back to devices instantly through a publish-subscribe model. This MQTT-centric system enables seamless reading from and writing to message queues, automatically delivering messages organized by topics. Additionally, the HTTP interface allows for an alternative method of accessing the same message queues that the MQTT protocol utilizes, enabling clients to request messages in topic form via a REST API. Overall, IoT Edge Connect enhances connectivity and data flow between devices and the cloud, providing flexibility in how messages are handled and delivered.

Description

Tiledesk delivers scalable customer service to your mobile apps and your website. It is the first messaging platform that seamlessly connects applications, chatbots and humans, with its orchestration layer and built-in AI powered Bots. It is an open source project, based on the MQTT protocol for the messaging. Main Features: • Live Chat Widget with full multichannel experience on Web and Mobile; • Resolution Bot to automate customer support; • Easy Integration with all major AI-platforms, cloud and Open source, from DialogFlow to RASA; • Ticketing Management system perfectly integrated into the platform and into the flow of instant conversations; • Chat Tools like typing indicator, off-line access, delivery receipts, contact list, conversation history and much more; • Team Organization with multi-project management, SLAs setting, smart assignment of the queues, departments organization and much more; • Seamless conversation allows to “jump” between different channels in a transparent way for end customers and agents; • Dashboard with real time analytics; • Knowledge base.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Dialogflow
Docker
Drupal
Facebook Messenger
GitHub
Google Tag Manager
Joomla!
Kubernetes
Mailchimp
Microsoft Dynamics 365
Salesforce
WhatsApp
WordPress
Zapier

Integrations

Dialogflow
Docker
Drupal
Facebook Messenger
GitHub
Google Tag Manager
Joomla!
Kubernetes
Mailchimp
Microsoft Dynamics 365
Salesforce
WhatsApp
WordPress
Zapier

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

€25/month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Akamai

Founded

1998

Country

United States

Website

learn.akamai.com/en-us/products/web_performance/iot_edge_connect.html

Vendor Details

Company Name

Tiledesk

Founded

2020

Country

Italy

Website

tiledesk.com

Product Features

Product Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Alternatives

Eclipse Mosquitto Reviews

Eclipse Mosquitto

Eclipse Foundation
Dialogflow Reviews

Dialogflow

Google
V-Person Reviews

V-Person

Creative Virtual