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Average Ratings 0 Ratings

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ease
features
design
support

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Description

AgentWorks is an all-encompassing platform designed for the seamless operation of autonomous AI agents across various enterprise boundaries, facilitating secure interactions and independent transaction capabilities. It integrates essential elements such as Agent ID, which offers identity verification, authentication, and authorization for AI agents; AgentRegistry, a feature that aids in the registration, discovery, and Know-Your-Agent (KYA) verification processes; AgentTalk, a patented protocol that ensures secure communication and transactions between agents; AgentConnect, which allows agents to link up with websites, metaverses, and digital ecosystems; AgentWallet, a wallet infrastructure where agents can keep their Agent ID, digital assets, and currencies, available in both a mobile format for human users and an embedded version managed autonomously by the agents; and AgentWizard, a tool designed for the assignment of unique Agent IDs, registration of agents, and provisioning of wallets. This innovative suite empowers agents to conduct transactions autonomously in practical, real-world scenarios, thereby enhancing operational efficiency and security across various sectors. Ultimately, AgentWorks represents a pivotal advancement in the realm of AI agent functionality and interactivity.

Description

Enhance the overall dialogue to elevate customer satisfaction and boost agent efficiency through the integration of Conversational AI, Natural Language Processing (NLP), and Robotic Process Automation (RPA). An omnichannel, AI-powered intelligent virtual assistant (IVA) fosters customer interaction while promoting higher rates of self-service and automation across various platforms, including IVR, web, and mobile. The U-Self Serve feature effectively diverts routine inquiries from costly human agents by utilizing Conversational AI. Implement seamless and ongoing agent verification through voiceprints to enhance customer confidence and mitigate contact center fraud risks. Continuously track agent identification throughout the entirety of their shifts and provide real-time alerts to supervisors if any identification discrepancies arise. Employ AI-driven, real-time call transcription to facilitate in-call notifications, support, and automate the agent's after-call work (ACW) summaries and dispositions, leading to heightened agent productivity and a significant reduction in time dedicated to ACW tasks. This streamlined approach not only improves the accuracy of records but also fosters a more efficient and effective service environment.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Behavioral Signals
QEval
ZoomInfo GTM Studio

Integrations

Behavioral Signals
QEval
ZoomInfo GTM Studio

Pricing Details

$49 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Synergetics.ai

Founded

2023

Country

United States

Website

synergetics.ai/agentworks/

Vendor Details

Company Name

Uniphore

Country

India

Website

www.uniphore.com

Product Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversation Intelligence

AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

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