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ease
features
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support

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Description

Enhance pairing through the identification of patterns. Our innovative AI empowers organizations worldwide to uncover nuanced and significant behavioral trends, allowing them to pair their workforce more effectively with clients. Afiniti Enterprise Behavioral Pairing™ identifies and anticipates interpersonal behavior patterns to ensure the best matches between customers and agents. Backed by more than 150 patents, Afiniti's technology analyzes various data sources and publicly accessible information linked to customer identities to uncover successful interaction patterns, which are then utilized in real-time to boost health outcomes, increase business profitability, and elevate customer satisfaction levels. This cutting-edge approach revolutionizes the way enterprises interact with their clients, fostering stronger relationships and driving sustained growth.

Description

Leverage AI to uncover insights into customer behavior and deliver tailored recommendations that drive conversions. Execute and manage numerous campaigns simultaneously while employing smart testing strategies. Gain the ability to refine and adjust campaigns in real-time, eliminating the need to wait for post-analysis results. Micro Modules consist of specialized AI functions that integrate seamlessly with NAVIK solutions to carry out targeted, specific tasks. Categorize customers according to their behaviors and patterns to reveal new personas and archetypes. Detect and profile at-risk subscribers while forecasting which offers are most effective in retaining or re-engaging them. The NAVIK AI Platform features a sophisticated, powerful analytics engine underpinned by our 15 years of industry expertise, utilizing cutting-edge models that are inherently designed with machine learning and AI capabilities. This comprehensive approach not only enhances marketing strategies but also empowers businesses to make data-driven decisions that foster growth and customer loyalty.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

NAVIK AI Platform

Integrations

NAVIK AI Platform

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Afiniti

Founded

2005

Country

United States

Website

afiniti.com

Vendor Details

Company Name

Absolutdata Technologies

Founded

2001

Country

United States

Website

www.absolutdata.com

Product Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Product Features

Campaign Management

Channel Management
Contact Database
Email Marketing
Event Triggered Actions
Lead Management
Multi-Campaign

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