Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Enhance pairing through the identification of patterns. Our innovative AI empowers organizations worldwide to uncover nuanced and significant behavioral trends, allowing them to pair their workforce more effectively with clients. Afiniti Enterprise Behavioral Pairing™ identifies and anticipates interpersonal behavior patterns to ensure the best matches between customers and agents. Backed by more than 150 patents, Afiniti's technology analyzes various data sources and publicly accessible information linked to customer identities to uncover successful interaction patterns, which are then utilized in real-time to boost health outcomes, increase business profitability, and elevate customer satisfaction levels. This cutting-edge approach revolutionizes the way enterprises interact with their clients, fostering stronger relationships and driving sustained growth.
Description
Leverage AI to uncover insights into customer behavior and deliver tailored recommendations that drive conversions. Execute and manage numerous campaigns simultaneously while employing smart testing strategies. Gain the ability to refine and adjust campaigns in real-time, eliminating the need to wait for post-analysis results. Micro Modules consist of specialized AI functions that integrate seamlessly with NAVIK solutions to carry out targeted, specific tasks. Categorize customers according to their behaviors and patterns to reveal new personas and archetypes. Detect and profile at-risk subscribers while forecasting which offers are most effective in retaining or re-engaging them. The NAVIK AI Platform features a sophisticated, powerful analytics engine underpinned by our 15 years of industry expertise, utilizing cutting-edge models that are inherently designed with machine learning and AI capabilities. This comprehensive approach not only enhances marketing strategies but also empowers businesses to make data-driven decisions that foster growth and customer loyalty.
API Access
Has API
No
API Access
Has API
No
Integrations
NAVIK AI Platform
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Afiniti
Founded
2005
Country
United States
Website
afiniti.com
Vendor Details
Company Name
Absolutdata Technologies
Founded
2001
Country
United States
Website
www.absolutdata.com
Product Features
Artificial Intelligence
Chatbot
No
For Healthcare
No
For Sales
No
For eCommerce
No
Image Recognition
No
Machine Learning
No
Multi-Language
No
Natural Language Processing
No
Predictive Analytics
No
Process/Workflow Automation
No
Rules-Based Automation
No
Virtual Personal Assistant (VPA)
No
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No
Product Features
Campaign Management
Channel Management
Yes
Contact Database
Yes
Email Marketing
Yes
Event Triggered Actions
Yes
Lead Management
Yes
Multi-Campaign
Yes