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Description
The system is engineered for exceptional adaptability across various settings, allowing you to enhance your processes instead of overhauling them in response to the demands of new technologies. Its modularity fosters ongoing enhancements to current models and algorithms, incorporating new features that provide additional benefits. Staying competitive involves not just cutting costs but also engaging in relentless improvement and innovation to effectuate significant transformations. The rise of disruptive technologies compels organizations to rethink and elevate their competitive strategies in challenging markets. A data-driven AI culture facilitates impactful actions that are both more precise and comprehensive than previous methods. With a long-term perspective, our initial focus will be to establish business goals for the production pilot, ensuring alignment with strategic objectives. Following this, Advian will meticulously plan, develop, and implement the tailored solution at the specified location, ensuring it meets all outlined requirements effectively. By fostering a proactive approach, organizations can better position themselves for future challenges and opportunities.
Description
In today's highly competitive global business environment, attracting new customers and strengthening loyalty to existing customers is a challenge. Contact centers are expected to deliver the maximum positive results. How can you survey this? Pointel Survey360 simplifies the process. Survey360 allows you to create and conduct surveys in order to collect customer feedback and customer experience data. You will receive accurate, detailed information about customer expectations and contact centers operations. This data can be analyzed quickly to help you retain and gain new customers.
Pointel Survey360 won the Gold Award for Most Innovative Technology at the 17th Contact Center World Awards. We are proud to have won the competition with over 2000 participants from 80 countries in the contact center industry.
API Access
Has API
API Access
Has API
Integrations
Salesforce
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Advian
Founded
2018
Country
Finland
Website
www.advian.fi/en/solutions/advian-edgeai
Vendor Details
Company Name
Pointel
Founded
1999
Country
United States
Website
www.pointel.com
Product Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Product Features
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video