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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Discover your go-to software for generating Help, policy, and knowledgebase content, now available on Mac. Begin your journey with a user-friendly authoring experience utilizing HTML5 and CSS3. Develop Microcontent that supports advanced media applications, such as AI-driven chatbot systems and beyond. Seamlessly incorporate contemporary formats like Markdown alongside traditional ones such as Word and HTML5. Enhance your content with engaging multimedia elements. Streamline your review processes with ready-to-use online feedback tools. Effortlessly manage document revisions using top-tier collaboration and source control solutions. Publish a single source across any screen, device, or format you prefer. Experience the delivery of remarkable and interactive content through Frameless Responsive HTML5 output. With Adobe RoboHelp, now also on Mac, you can easily craft and distribute outstanding Help, policy, procedure, and knowledgebase resources. Author Microcontent that drives chatbots, enhances search engine snippets, and much more, ensuring your content remains relevant and useful.

Description

The CuServly customer service AI chatbot is designed to communicate in 95 different languages and is tailored to suit your business's specific needs, making it the ultimate AI-driven solution for customer support. With just three simple clicks, you can create and train your own natural language chatbot that is equipped to handle any customer inquiry effortlessly. CuServly provides you with complete control over the chatbot's knowledgebase, allowing you to customize elements such as the logo, color scheme, avatar, chatbot name, welcome message, and responses for situations when the chatbot lacks sufficient information to assist. You can train your chatbot using designated website URLs or file contents as data sources, enabling it to gather relevant information. By entering a URL (such as a FAQ page) or uploading various data files (including PDF, DOC, TXT, XLS, PPT, or CSV formats), you can enhance the chatbot's ability to accurately respond to customer questions. The more comprehensive the content you supply, the more proficient the chatbot will become in providing answers. Additionally, CuServly empowers you to manage the chatbot's knowledgebase through an intuitive interface, where you can easily add, modify, or remove data units as needed, ensuring a continually optimized customer support experience. This level of customization and flexibility makes CuServly an indispensable tool for any business seeking to enhance their customer interactions.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Microsoft Word Yes 
Adobe Document Cloud Yes 
CSS No 
Fluid Topics Yes 
Google Cloud Platform No 
Help+Manual Yes 
HelpXplain Yes 
JavaScript No 
Microsoft 365 Yes 
Microsoft Excel No 
Microsoft PowerPoint No 
OpenAI No 
Salesforce Yes 
ServiceNow Yes 
Zendesk Yes 

Integrations

Microsoft Word Yes 
Adobe Document Cloud No 
CSS Yes 
Fluid Topics No 
Google Cloud Platform Yes 
Help+Manual No 
HelpXplain No 
JavaScript Yes 
Microsoft 365 No 
Microsoft Excel Yes 
Microsoft PowerPoint Yes 
OpenAI Yes 
Salesforce No 
ServiceNow No 
Zendesk No 

Pricing Details

$29.99 per month
Free Trial Yes 
Free Version No 

Pricing Details

€29 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Adobe

Founded

1982

Country

United States

Website

www.adobe.com/products/robohelp.html

Vendor Details

Company Name

CuServly

Website

www.cuservly.com

Product Features

Help Authoring Tools

Collaboration Tools No 
Content Library No 
Drag & Drop Editing No 
Image Library No 
Import HTML / Word No 
Multi-Format Output No 
Offline Editing No 
Preview Output No 
Screenshot Tool No 
Search No 
Templates No 
Text Editor / Word Processor No 
Translation Tools No 
Version Control No 

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management No 
Decision Tree No 
Discussion Boards No 
Full Text Search No 
Knowledge Base Management No 
Self Service Portal No 

Software Documentation

Access Roles / User Permissions No 
Automatic Documentation Generation No 
Collaboration Tools No 
Docs Web Hosting No 
Feedback Capture No 
Markdown Support No 
Multiple Formats Support No 
Multiple Versions Support No 
Version Control No 
WYSIWIG Editor No 
Webhooks No 
reStructured Text Support No 

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

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