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Description
Consolidate your Sales, Service, or Support channels onto a single interface with Adereso Help Desk, the omnichannel platform designed to enhance all aspects of Customer Experience by cutting costs, streamlining operations, and monitoring your team's effectiveness. Seamlessly integrate the most widely used channels into our application, ensuring that no message goes unanswered thanks to our efficient ticketing system. Provide tailored attention for each inquiry, as you can connect platforms like Facebook, Messenger, Live Chat, Email, Twitter, WhatsApp, and more. With our helpdesk solution, you’ll maintain continuity in conversations, as each ticket includes a complete history of interactions, eliminating the need to repeat questions. Effortlessly unify tickets from various channels using Adereso Helpdesk’s omnichannel capabilities, allowing for smooth transitions between different communication mediums. You can also send and receive images or files, such as screenshots or fun Facebook stickers, enhancing the dynamism of your conversations. This level of integration ensures a more cohesive and efficient customer support experience, ultimately boosting satisfaction and loyalty.
Description
Zono Support serves as a cloud-based help desk tailored for software developers and online vendors. It consolidates various communication channels such as email, live chat, Slack, Discord, WhatsApp, Instagram, Messenger, and Telegram into a unified inbox, ensuring that responses are sent through the original channel used by customers. Additionally, marketplace connectors validate customer information and transaction history from platforms like Envato, Shopify, WordPress, Gumroad, and Lemon Squeezy, enabling agents to access relevant purchase details. Teams are empowered to create a customized help center and customer portal, implement a chat widget, manage ticket organization, and automate their workflows for enhanced efficiency. An AI-driven assistant is capable of providing responses based on authorized knowledge-base articles, pre-saved replies, and previously resolved tickets, with options for drafts, human review, escalation, and handoff. Furthermore, Zono Support offers a REST API, signed webhooks, and an MCP server to facilitate seamless integration with developers' tools and workflows. The platform's free plan encompasses essential features like email, live chat, a customer portal, and a knowledge base, while the Premium tier introduces more communication channels, additional team seats, and the AI assistant. With such comprehensive features, Zono Support is designed to enhance customer interaction and streamline support processes effectively.
API Access
Has API
Yes
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
Facebook Messenger
Yes
WhatsApp
Yes
Discord
No
Facebook
Yes
GitHub
No
Gumroad
No
Instagram
No
Lemon Squeezy
No
Linear
No
Model Context Protocol (MCP)
No
Integrations
Facebook Messenger
Yes
WhatsApp
Yes
Discord
Yes
Facebook
No
GitHub
Yes
Gumroad
Yes
Instagram
Yes
Lemon Squeezy
Yes
Linear
Yes
Model Context Protocol (MCP)
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$49/month
A free plan is available. Premium is $49 per month or $490 per year for the workspace; annual billing is equivalent to 10 months. Premium includes unlimited seats and 1,000 AI replies per month.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Adereso
Founded
2014
Country
Chile
Website
www.adere.so
Vendor Details
Company Name
Boxvibe Technologies
Founded
2025
Country
Nigeria
Website
zono.support/
Product Features
Customer Communications Management
Batch Communications
Yes
Chat / Messaging
Yes
Content Management
No
Email Distribution
Yes
Interactive Content
No
Multi-Channel Communications
Yes
On-Demand Communications
Yes
Personalization
No
Print Management
No
Template Management
Yes
Video Content
No
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
Alternatives
Alternatives
No Alternatives
