Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
AddonSoftware® stands out as a flexible ERP solution that uniquely maintains its customizations throughout the update process. Our market approach equips partners with essential components for accounting, distribution, manufacturing, and payroll, which our developer partners then refine to suit the specific needs of their clients. Typically, customized solutions hinder the ability to upgrade to the latest versions, but AddonSoftware ensures that years of customization efforts are preserved, whether during updates or new installations of the core product. Developed by Barista, AddonSoftware embodies over two decades of ongoing enhancements, featuring expanded capabilities and modernized technology. Users benefit from the ability to preview, archive, print, email, fax, or convert any report generated into PDF or ASCII text formats, all without incurring additional fees. Furthermore, reports can be seamlessly exported to Google Docs, facilitating easy access and enabling real-time collaboration among teams, enhancing productivity even further. This comprehensive set of features ensures that AddonSoftware remains a pivotal tool for businesses looking to streamline their operations efficiently.
Description
Espressive's Barista Agent Co-Pilot is an AI-driven tool aimed at improving service desk efficiency by smoothly integrating with platforms like ServiceNow, CXone, AWS Connect, and Genesys. It boasts capabilities such as New Ticket Enrichment, which leverages AI to forecast ticket details and access pertinent knowledge, along with Barista Live Translation that allows agents to engage in effective multilingual communication. Agents have the ability to interact with BaristaGPT within their tickets or chats, offering them prompt assistance and automation features. The solution also encompasses Automatic Knowledge Generation, which produces new knowledge articles from resolved tickets, thereby enhancing future problem-solving efforts. By decreasing the mean time to resolution (MTTR), boosting first call resolution rates, and reducing escalations, Barista Agent Co-Pilot significantly improves agent efficiency while also streamlining the training process for new staff members. Ultimately, this innovative tool not only optimizes operational performance but also empowers agents to deliver superior service experiences.
API Access
Has API
API Access
Has API
Integrations
Amazon Connect
Asset Panda
BambooHR
BitLocker
Boomi
Freshservice
Genesys Cloud CX
GitHub
Google Workspace
Ivanti Application Control
Integrations
Amazon Connect
Asset Panda
BambooHR
BitLocker
Boomi
Freshservice
Genesys Cloud CX
GitHub
Google Workspace
Ivanti Application Control
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
BASIS International
Founded
1985
Country
United States
Website
www.addonsoftware.com
Vendor Details
Company Name
Espressive
Founded
2017
Country
United States
Website
www.espressive.com/platform/products/agent-co-pilot
Product Features
ERP
Accounting Integration
Accounting Management
CRM
Dashboard
Distribution Management
Enterprise Asset Management
Financial Management
HR Management
Inventory Management
Order Management
Project Management
Purchase Order Management
Purchasing
Reporting/Analytics
Sales Management
Supply Chain Management
Warehouse Management