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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

AddonSoftware® stands out as a flexible ERP solution that uniquely maintains its customizations throughout the update process. Our market approach equips partners with essential components for accounting, distribution, manufacturing, and payroll, which our developer partners then refine to suit the specific needs of their clients. Typically, customized solutions hinder the ability to upgrade to the latest versions, but AddonSoftware ensures that years of customization efforts are preserved, whether during updates or new installations of the core product. Developed by Barista, AddonSoftware embodies over two decades of ongoing enhancements, featuring expanded capabilities and modernized technology. Users benefit from the ability to preview, archive, print, email, fax, or convert any report generated into PDF or ASCII text formats, all without incurring additional fees. Furthermore, reports can be seamlessly exported to Google Docs, facilitating easy access and enabling real-time collaboration among teams, enhancing productivity even further. This comprehensive set of features ensures that AddonSoftware remains a pivotal tool for businesses looking to streamline their operations efficiently.

Description

Espressive's Barista Agent Co-Pilot is an AI-driven tool aimed at improving service desk efficiency by smoothly integrating with platforms like ServiceNow, CXone, AWS Connect, and Genesys. It boasts capabilities such as New Ticket Enrichment, which leverages AI to forecast ticket details and access pertinent knowledge, along with Barista Live Translation that allows agents to engage in effective multilingual communication. Agents have the ability to interact with BaristaGPT within their tickets or chats, offering them prompt assistance and automation features. The solution also encompasses Automatic Knowledge Generation, which produces new knowledge articles from resolved tickets, thereby enhancing future problem-solving efforts. By decreasing the mean time to resolution (MTTR), boosting first call resolution rates, and reducing escalations, Barista Agent Co-Pilot significantly improves agent efficiency while also streamlining the training process for new staff members. Ultimately, this innovative tool not only optimizes operational performance but also empowers agents to deliver superior service experiences.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Boomi No 
Cherwell HR Service Management No 
Cherwell Software No 
ClickUp No 
GitHub No 
Google Workspace No 
Ivanti Application Control No 
Ivanti Neurons No 
Jira Service Management No 
LumApps No 
Microsoft SharePoint No 
Microsoft Teams No 
NiCE CXone Mpower No 
Okta No 
SAP Cloud Platform No 
ServiceNow No 
Trello No 
UiPath No 
UnForm Yes 
Workday Adaptive Planning No 

Integrations

Boomi Yes 
Cherwell HR Service Management Yes 
Cherwell Software Yes 
ClickUp Yes 
GitHub Yes 
Google Workspace Yes 
Ivanti Application Control Yes 
Ivanti Neurons Yes 
Jira Service Management Yes 
LumApps Yes 
Microsoft SharePoint Yes 
Microsoft Teams Yes 
NiCE CXone Mpower Yes 
Okta Yes 
SAP Cloud Platform Yes 
ServiceNow Yes 
Trello Yes 
UiPath Yes 
UnForm No 
Workday Adaptive Planning Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

BASIS International

Founded

1985

Country

United States

Website

www.addonsoftware.com

Vendor Details

Company Name

Espressive

Founded

2017

Country

United States

Website

www.espressive.com/platform/products/agent-co-pilot

Product Features

ERP

Accounting Integration Yes 
Accounting Management Yes 
CRM No 
Dashboard Yes 
Distribution Management Yes 
Enterprise Asset Management No 
Financial Management Yes 
HR Management No 
Inventory Management Yes 
Order Management Yes 
Project Management No 
Purchase Order Management Yes 
Purchasing Yes 
Reporting/Analytics Yes 
Sales Management Yes 
Supply Chain Management Yes 
Warehouse Management Yes 

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