Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
AddonSoftware® stands out as a flexible ERP solution that uniquely maintains its customizations throughout the update process. Our market approach equips partners with essential components for accounting, distribution, manufacturing, and payroll, which our developer partners then refine to suit the specific needs of their clients. Typically, customized solutions hinder the ability to upgrade to the latest versions, but AddonSoftware ensures that years of customization efforts are preserved, whether during updates or new installations of the core product. Developed by Barista, AddonSoftware embodies over two decades of ongoing enhancements, featuring expanded capabilities and modernized technology. Users benefit from the ability to preview, archive, print, email, fax, or convert any report generated into PDF or ASCII text formats, all without incurring additional fees. Furthermore, reports can be seamlessly exported to Google Docs, facilitating easy access and enabling real-time collaboration among teams, enhancing productivity even further. This comprehensive set of features ensures that AddonSoftware remains a pivotal tool for businesses looking to streamline their operations efficiently.
Description
Espressive's Barista Agent Co-Pilot is an AI-driven tool aimed at improving service desk efficiency by smoothly integrating with platforms like ServiceNow, CXone, AWS Connect, and Genesys. It boasts capabilities such as New Ticket Enrichment, which leverages AI to forecast ticket details and access pertinent knowledge, along with Barista Live Translation that allows agents to engage in effective multilingual communication. Agents have the ability to interact with BaristaGPT within their tickets or chats, offering them prompt assistance and automation features. The solution also encompasses Automatic Knowledge Generation, which produces new knowledge articles from resolved tickets, thereby enhancing future problem-solving efforts. By decreasing the mean time to resolution (MTTR), boosting first call resolution rates, and reducing escalations, Barista Agent Co-Pilot significantly improves agent efficiency while also streamlining the training process for new staff members. Ultimately, this innovative tool not only optimizes operational performance but also empowers agents to deliver superior service experiences.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Boomi
No
Cherwell HR Service Management
No
Cherwell Software
No
ClickUp
No
GitHub
No
Google Workspace
No
Ivanti Application Control
No
Ivanti Neurons
No
Jira Service Management
No
LumApps
No
Integrations
Boomi
Yes
Cherwell HR Service Management
Yes
Cherwell Software
Yes
ClickUp
Yes
GitHub
Yes
Google Workspace
Yes
Ivanti Application Control
Yes
Ivanti Neurons
Yes
Jira Service Management
Yes
LumApps
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
BASIS International
Founded
1985
Country
United States
Website
www.addonsoftware.com
Vendor Details
Company Name
Espressive
Founded
2017
Country
United States
Website
www.espressive.com/platform/products/agent-co-pilot
Product Features
ERP
Accounting Integration
Yes
Accounting Management
Yes
CRM
No
Dashboard
Yes
Distribution Management
Yes
Enterprise Asset Management
No
Financial Management
Yes
HR Management
No
Inventory Management
Yes
Order Management
Yes
Project Management
No
Purchase Order Management
Yes
Purchasing
Yes
Reporting/Analytics
Yes
Sales Management
Yes
Supply Chain Management
Yes
Warehouse Management
Yes