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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

AddonSoftware® stands out as a flexible ERP solution that uniquely maintains its customizations throughout the update process. Our market approach equips partners with essential components for accounting, distribution, manufacturing, and payroll, which our developer partners then refine to suit the specific needs of their clients. Typically, customized solutions hinder the ability to upgrade to the latest versions, but AddonSoftware ensures that years of customization efforts are preserved, whether during updates or new installations of the core product. Developed by Barista, AddonSoftware embodies over two decades of ongoing enhancements, featuring expanded capabilities and modernized technology. Users benefit from the ability to preview, archive, print, email, fax, or convert any report generated into PDF or ASCII text formats, all without incurring additional fees. Furthermore, reports can be seamlessly exported to Google Docs, facilitating easy access and enabling real-time collaboration among teams, enhancing productivity even further. This comprehensive set of features ensures that AddonSoftware remains a pivotal tool for businesses looking to streamline their operations efficiently.

Description

Espressive's Barista Agent Co-Pilot is an AI-driven tool aimed at improving service desk efficiency by smoothly integrating with platforms like ServiceNow, CXone, AWS Connect, and Genesys. It boasts capabilities such as New Ticket Enrichment, which leverages AI to forecast ticket details and access pertinent knowledge, along with Barista Live Translation that allows agents to engage in effective multilingual communication. Agents have the ability to interact with BaristaGPT within their tickets or chats, offering them prompt assistance and automation features. The solution also encompasses Automatic Knowledge Generation, which produces new knowledge articles from resolved tickets, thereby enhancing future problem-solving efforts. By decreasing the mean time to resolution (MTTR), boosting first call resolution rates, and reducing escalations, Barista Agent Co-Pilot significantly improves agent efficiency while also streamlining the training process for new staff members. Ultimately, this innovative tool not only optimizes operational performance but also empowers agents to deliver superior service experiences.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Connect
Asset Panda
BambooHR
BitLocker
Boomi
Freshservice
Genesys Cloud CX
GitHub
Google Workspace
Ivanti Application Control
Ivanti Neurons
Okta
Ping Identity
SAP Cloud Platform
SAP SuccessFactors
Slack
Trello
Twilio
UiPath
UnForm

Integrations

Amazon Connect
Asset Panda
BambooHR
BitLocker
Boomi
Freshservice
Genesys Cloud CX
GitHub
Google Workspace
Ivanti Application Control
Ivanti Neurons
Okta
Ping Identity
SAP Cloud Platform
SAP SuccessFactors
Slack
Trello
Twilio
UiPath
UnForm

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

BASIS International

Founded

1985

Country

United States

Website

www.addonsoftware.com

Vendor Details

Company Name

Espressive

Founded

2017

Country

United States

Website

www.espressive.com/platform/products/agent-co-pilot

Product Features

ERP

Accounting Integration
Accounting Management
CRM
Dashboard
Distribution Management
Enterprise Asset Management
Financial Management
HR Management
Inventory Management
Order Management
Project Management
Purchase Order Management
Purchasing
Reporting/Analytics
Sales Management
Supply Chain Management
Warehouse Management

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