Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Acronis Disaster Recovery Service offers a comprehensive solution for IT business continuity, safeguarding and restoring data, servers, or whole data centers impacted by either natural or human-made disasters. This service facilitates the backup and replication of your systems to an on-site appliance as well as the Acronis cloud data center. In the event of an outage, we can swiftly recover and restart your systems either locally or via our cloud services, ensuring that you can maintain IT operations for both internal and external stakeholders until a safe failback is achievable. This service is capable of protecting any physical or virtual system, regardless of the environment or location. Whether your needs involve recovering a single file, a database, or an entire server, the process is as simple as pressing a button. Acronis Disaster Recovery Service is designed to keep your business operational by offering a flexible, pay-as-you-go model that adapts to your specific requirements, thereby ensuring peace of mind and resilience in the face of challenges. By leveraging this service, organizations can focus on their core activities while being confident that their data is secure and recoverable.
Description
Scritch serves as an AI recovery agent tailored for support and product teams within B2B software organizations. Its software development kit (SDK) links a failed action within an application to a recovery process that analyzes the server's response alongside pertinent read-only data. This process translates the issue into simple terms and solicits information from the user that only they would possess. When a modification is required, Scritch seeks approval and verifies through code that the solution is effective before notifying the user that they can proceed. Teams have the flexibility to outline the tools and repair procedures accessible to the agent. In instances where Scritch is unable to resolve an issue, it compiles a detailed explanation and case history for the support team and can seamlessly transfer the case to associated ticketing and messaging systems. Typical scenarios include issues like rejected invoices, unsuccessful imports or uploads, expired sessions, and access-related problems. Importantly, the product focuses specifically on addressing technical barriers in B2B applications, steering clear of consumer-oriented tasks such as social media ban appeals or content moderation challenges, ensuring that it remains dedicated to enhancing operational efficiency in the business sector.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
Discord
No
Intercom
No
Jira
No
Linear
No
Logsign
Yes
Slack
No
Zendesk
No
Integrations
Discord
Yes
Intercom
Yes
Jira
Yes
Linear
Yes
Logsign
No
Slack
Yes
Zendesk
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$0.25/recovery
The first 25 recoveries are free with no card required. After adding a card, recoveries remain free for 14 days; afterward, successful recoveries cost $0.25 each. No per-seat charge or monthly minimum; a monthly spend cap is set by the customer ($50 default). Enterprise plans are priced by recovery volume and can run on the customer's servers.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Acronis
Founded
2003
Country
Singapore
Website
acronis.com
Vendor Details
Company Name
Okapi Works
Country
Belgium
Website
scritch.xyz/
Product Features
Disaster Recovery
Administration Policies
Yes
Bare-Metal Recovery
No
Encryption
No
Failover Testing
Yes
Flexible Data Capture
No
Multi-Platform Support
Yes
Multiple Data Type Support
Yes
Offline Storage
No
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Alternatives
Alternatives
No Alternatives