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Description
The rise in global competition poses significant challenges for companies striving to thrive in the modern marketplace. To enhance their sales performance, these businesses are increasingly focused on fostering deeper, more impactful connections with customers, channels, shoppers, and consumers. Traditionally, consumer products companies have found themselves overwhelmed by the sheer number of solutions available in their front-office operations. To tackle this issue, Accenture and Salesforce have come together to create a unified engagement system for sales activities on a single platform, combining Salesforce's capabilities with Accenture's rich expertise in the consumer goods sector. With Accenture Cloud Trade Promotion Management, businesses can strategically plan and execute successful promotional campaigns while gaining insights into trade investments, expenditure, and profitability. Furthermore, Accenture Cloud Retail Execution enables management and field sales teams to implement promotions that are both targeted and compliant, ultimately driving better results. This comprehensive approach is essential for adapting to the evolving demands of the market.
Description
Contemporary customer service solutions encompass a variety of platforms such as email, chat, inquiry forums, telephone communication, social media, and FAQ sections. Kundo offers a comprehensive suite of tools that integrates all these digital channels into one unified interface, allowing you to maintain a clear overview and exert greater control over customer interactions. We understand that delivering exceptional customer service requires more than simply employing advanced tools; hence, our aim is to support you in every aspect of your customer service journey. To discover our full range of offerings, click here! To maximize your experience with Kundo's products, we assign a dedicated Success Manager who is committed to ensuring your success! This professional will assist you not only in getting started but also in training your entire team, remaining readily available for any questions you may have. Additionally, we collaborate with our partners to offer training sessions focused on optimizing customer interactions through digital channels, enhancing your team's effectiveness even further. Your path to outstanding customer service is just a step away!
API Access
Has API
API Access
Has API
Integrations
Arbortext
Avnio
Cloudsquare Credit
Consensus Harmony
Effecta
Graphite Studio
HyperVerge
Infor Talent Science
Informatica Persistent Data Masking
Lative
Integrations
Arbortext
Avnio
Cloudsquare Credit
Consensus Harmony
Effecta
Graphite Studio
HyperVerge
Infor Talent Science
Informatica Persistent Data Masking
Lative
Pricing Details
$120 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Salesforce AppExchange
Country
United States
Website
www.accenture.com/us-en/services/cloud/cloud-solutions
Vendor Details
Company Name
Kundo
Country
Sweden
Website
kundo.se
Product Features
Trade Promotion Management
Analytics / ROI Tracking
Approval Workflow
Budgeting & Forecasting
Claims Management
Competitor Analysis
Compliance Management
Customer Management
Discount Management
Pricing Optimization
Promotion Calendar
Settlement Management
Trade Agreement Management
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management