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Description

Gain a comprehensive understanding of your supply chain, customer service, IoT, or any aspect of your business with ARIS Process Mining, which allows you to delve into your process data and recognize the interconnections among them to uncover patterns, anomalies, and areas ripe for enhancement. Familiarize yourself with the fundamentals of process mining, learning how to juxtapose designed processes with actual ones to verify if they function as intended, enabling you to implement adjustments before they negatively affect your profits. You can also simulate and scrutinize various process optimization scenarios to identify the most effective strategies for improvement. By mining your data, you will gain insights into the true workings of your business. Leverage these insights to monitor for discrepancies and assess how your processes align with their intended designs. Furthermore, evaluate your process KPIs and use advanced AI to automatically detect the patterns that impact them. Through these analyses, you can pinpoint weaknesses and address any deviations effectively while continuously refining your operations. Ultimately, this holistic approach empowers you to make informed decisions that propel your business towards success.

Description

Enhance pairing through the identification of patterns. Our innovative AI empowers organizations worldwide to uncover nuanced and significant behavioral trends, allowing them to pair their workforce more effectively with clients. Afiniti Enterprise Behavioral Pairing™ identifies and anticipates interpersonal behavior patterns to ensure the best matches between customers and agents. Backed by more than 150 patents, Afiniti's technology analyzes various data sources and publicly accessible information linked to customer identities to uncover successful interaction patterns, which are then utilized in real-time to boost health outcomes, increase business profitability, and elevate customer satisfaction levels. This cutting-edge approach revolutionizes the way enterprises interact with their clients, fostering stronger relationships and driving sustained growth.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Software AG

Founded

1969

Country

Germany

Website

www.softwareag.com/en_corporate/platform/aris/process-mining.html

Vendor Details

Company Name

Afiniti

Founded

2005

Country

United States

Website

afiniti.com

Product Features

Product Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Alternatives

Alternatives

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