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Description
APIWORX is a 100% managed integration platform connecting eCommerce, ERP, EDI, and B2B systems for businesses that can't afford integration failures or internal engineering overhead. The platform unifies Shopify, NetSuite, Amazon, QuickBooks, WooCommerce, BigCommerce, ShipBob, SPS Commerce, and 60+ others under APIXX — a proprietary data model that normalizes orders, inventory, shipments, invoices, and payments across systems in real time. Unlike self-serve iPaaS tools, APIWORX handles implementation, monitoring, and ongoing maintenance. A built-in rules engine manages compliance, routing logic, and exception escalation automatically. API-first, OpenAPI 3.0, white-label ready, and multi-tenant. Starting at $299/month.
Description
Take Charge of Your Inbox. Are you feeling overwhelmed by the influx of customer emails? Streamline your inbox to enhance response rates on platforms like eBay, Amazon, and Shopify. Accelerate Your eCommerce Growth with Rapid Responses. The secret to boosting sales lies in satisfied customers combined with 5-star reviews, leading to stronger marketplace connections. Organize. Everything necessary to centralize and manage customer emails across various marketplaces and stores is at your fingertips. Automate. Lighten your workload through automated organization, auto-responders, auto-assign features, and setting SLA priorities. Communicate. Quickly and effectively reply to inquiries using email templates and having immediate access to order details. Reporting. Keep track of performance metrics to refine your customer support approach for your stores and teams. Returns / Refunds. Seamlessly handle Returns and Refunds for your eBay stores directly through Replyco. Multi-Channel Support. Enjoy integration with a wide range of platforms, including eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail, and many others, ensuring a cohesive customer service experience across all channels. This comprehensive solution empowers you to elevate your customer interactions while making your eCommerce operations more efficient than ever.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Amazon
Yes
BigCommerce
Yes
Shopify
Yes
WooCommerce
Yes
eBay
Yes
Brightpearl
Yes
Close
Yes
Clover
Yes
Coupa
Yes
Google Sheets
Yes
Integrations
Amazon
Yes
BigCommerce
Yes
Shopify
Yes
WooCommerce
Yes
eBay
Yes
Brightpearl
No
Close
No
Clover
No
Coupa
No
Google Sheets
No
Pricing Details
$299/month
Contact for Custom Quote
Free Trial
No
Free Version
No
Pricing Details
$33 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
APIWORX
Founded
2018
Country
United States
Website
www.apiworx.com
Vendor Details
Company Name
Replyco
Founded
2019
Country
United Kingdom
Website
replyco.com
Product Features
API Management
API Design
Yes
API Lifecycle Management
Yes
Access Control
Yes
Analytics
Yes
Dashboard
Yes
Developer Portal
No
Testing Management
Yes
Threat Protection
Yes
Traffic Control
Yes
Version Control
No
EDI
AS2 Applications
Yes
AS2 Specification Compliance
No
Archiving & Retention
No
Certificate Management
Yes
Configuration Data Searching
No
Data Format Translator
Yes
Flexible Licensing
Yes
Full Logging
Yes
Labeling
Yes
Integration
Dashboard
Yes
ETL - Extract / Transform / Load
Yes
Metadata Management
Yes
Multiple Data Sources
Yes
Web Services
Yes
iPaaS
AI / Machine Learning
Yes
Cloud Data Integration
Yes
Dashboard
Yes
Data Quality Control
Yes
Data Security
Yes
Drag & Drop
No
Embedded iPaaS
No
Integration Management
Yes
Pre-Built Connectors
Yes
White Label
No
Workflow Management
Yes
Product Features
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
No
Email Management
Yes
Knowledge Base
No
Live Chat
No
Performance Metrics
Yes
Queue Management
No
Self Service Portal
Yes
Social Media Integration
Yes
Surveys & Feedback
No
Virtual Assistant
Yes
Workflow Management
Yes
Email Management
Data Recovery
No
Email Archiving
Yes
Email Deletion
No
Email Discovery
No
Email Monitoring
No
Email Recall
No
Queue Manager
Yes
Response Management
Yes
Routing
Yes
Shared Inboxes
Yes
Signature Management
Yes
Spam Blocker
No
Whitelisting / Blacklisting
No
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
Yes
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
