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ease
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support

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Description

APIWORX is a 100% managed integration platform connecting eCommerce, ERP, EDI, and B2B systems for businesses that can't afford integration failures or internal engineering overhead. The platform unifies Shopify, NetSuite, Amazon, QuickBooks, WooCommerce, BigCommerce, ShipBob, SPS Commerce, and 60+ others under APIXX — a proprietary data model that normalizes orders, inventory, shipments, invoices, and payments across systems in real time. Unlike self-serve iPaaS tools, APIWORX handles implementation, monitoring, and ongoing maintenance. A built-in rules engine manages compliance, routing logic, and exception escalation automatically. API-first, OpenAPI 3.0, white-label ready, and multi-tenant. Starting at $299/month.

Description

Take Charge of Your Inbox. Are you feeling overwhelmed by the influx of customer emails? Streamline your inbox to enhance response rates on platforms like eBay, Amazon, and Shopify. Accelerate Your eCommerce Growth with Rapid Responses. The secret to boosting sales lies in satisfied customers combined with 5-star reviews, leading to stronger marketplace connections. Organize. Everything necessary to centralize and manage customer emails across various marketplaces and stores is at your fingertips. Automate. Lighten your workload through automated organization, auto-responders, auto-assign features, and setting SLA priorities. Communicate. Quickly and effectively reply to inquiries using email templates and having immediate access to order details. Reporting. Keep track of performance metrics to refine your customer support approach for your stores and teams. Returns / Refunds. Seamlessly handle Returns and Refunds for your eBay stores directly through Replyco. Multi-Channel Support. Enjoy integration with a wide range of platforms, including eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail, and many others, ensuring a cohesive customer service experience across all channels. This comprehensive solution empowers you to elevate your customer interactions while making your eCommerce operations more efficient than ever.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon
BigCommerce
Shopify
WooCommerce
eBay
Ansys Pharos
Cdiscount
Clover
Extensiv 3PL Warehouse Manager
Google Sheets
Klaviyo
Linnworks
NetSuite
QuickBooks Online
Re:amaze
SAP Ariba
ShipBob
ShipHawk
Square POS
Xero

Integrations

Amazon
BigCommerce
Shopify
WooCommerce
eBay
Ansys Pharos
Cdiscount
Clover
Extensiv 3PL Warehouse Manager
Google Sheets
Klaviyo
Linnworks
NetSuite
QuickBooks Online
Re:amaze
SAP Ariba
ShipBob
ShipHawk
Square POS
Xero

Pricing Details

$299/month
Free Trial
Free Version

Pricing Details

$33 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

APIWORX

Founded

2018

Country

United States

Website

www.apiworx.com

Vendor Details

Company Name

Replyco

Founded

2019

Country

United Kingdom

Website

replyco.com

Product Features

API Management

API Design
API Lifecycle Management
Access Control
Analytics
Dashboard
Developer Portal
Testing Management
Threat Protection
Traffic Control
Version Control

EDI

AS2 Applications
AS2 Specification Compliance
Archiving & Retention
Certificate Management
Configuration Data Searching
Data Format Translator
Flexible Licensing
Full Logging
Labeling

Integration

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

iPaaS

AI / Machine Learning
Cloud Data Integration
Dashboard
Data Quality Control
Data Security
Drag & Drop
Embedded iPaaS
Integration Management
Pre-Built Connectors
White Label
Workflow Management

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Email Management

Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Alternatives

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