Average Ratings 3 Ratings

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ease
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design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

Endpoints can be configured for a fully bi-directional synchronization between applications without the need for data migration. This allows users to leverage all interconnected systems while ensuring a uniform and real-time representation of data across various applications. Whether it's hotel, restaurant, spa management software, point of sale systems, educational tools, accounting, or research platforms, we can integrate virtually any system you require. With thousands of pre-existing connectors and the capability to create new ones rapidly using our advanced Assembly Editor ®, we can facilitate thorough integrations more swiftly and at a significantly reduced cost compared to alternative options. System integrators (SIs) can assist in designing the integration architecture, creating automations, training personnel, and even managing the execution of the entire integration project to ensure seamless connectivity. This comprehensive support ensures that your organization can optimize its operations effectively.

Description

Capacity, powered by artificial Intelligence, is the first Work Automation Platform in the world. It automates support for customers and employees. Capacity AI continually learns from your organization and the interactions within your company to automate your helpdesk processes and decisions in real-time. Key Benefits: Reduce costs and increase revenue. A new helpdesk allows you to easily move from tier-0 support to tier-1, reducing the time and money spent answering repetitive queries. Employee engagement can be increased Employees are overwhelmed by emails, phone calls and tickets. Give your team instant access to centralized knowledge so that your support team can concentrate on strategic goals or tasks that require higher-level thinking. Customer satisfaction can be improved Customers have many questions. Customers have many questions. Give them the experience they want with instant answers 24 hours a day.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Adobe Marketo Engage Yes 
Box Yes 
Gmail Yes 
Google Calendar Yes 
Google Drive Yes 
HubSpot Marketing Hub Yes 
Jira Yes 
Jira Work Management Yes 
Microsoft Dynamics 365 Yes 
Microsoft OneDrive Yes 
Microsoft Outlook Yes 
Salesforce Yes 
ServiceNow Yes 
Zendesk Yes 
Aha! Yes 
Asana Yes 
Datadog Yes 
Intercom Yes 
Jumplead Yes 
SugarSync Yes 

Integrations

Adobe Marketo Engage Yes 
Box Yes 
Gmail Yes 
Google Calendar Yes 
Google Drive Yes 
HubSpot Marketing Hub Yes 
Jira Yes 
Jira Work Management Yes 
Microsoft Dynamics 365 Yes 
Microsoft OneDrive Yes 
Microsoft Outlook Yes 
Salesforce Yes 
ServiceNow Yes 
Zendesk Yes 
Aha! No 
Asana No 
Datadog No 
Intercom No 
Jumplead No 
SugarSync No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

Subscription pricing model
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

APIANT

Founded

2015

Country

United States

Website

apiant.com

Vendor Details

Company Name

Capacity

Founded

2017

Country

United States

Website

capacity.com

Product Features

Integration

Dashboard Yes 
ETL - Extract / Transform / Load No 
Metadata Management No 
Multiple Data Sources Yes 
Web Services Yes 

Product Features

Artificial Intelligence

Chatbot Yes 
For Healthcare Yes 
For Sales Yes 
For eCommerce Yes 
Image Recognition Yes 
Machine Learning Yes 
Multi-Language No 
Natural Language Processing Yes 
Predictive Analytics Yes 
Process/Workflow Automation Yes 
Rules-Based Automation Yes 
Virtual Personal Assistant (VPA) Yes 

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management No 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring No 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management No 
Ticket Management Yes 

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization Yes 
Collaboration Yes 
Content Management Yes 
Decision Tree Yes 
Discussion Boards No 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

Workflow Management

Access Controls/Permissions No 
Approval Process Control No 
Business Process Automation Yes 
Calendar Management No 
Compliance Tracking No 
Configurable Workflow Yes 
Customizable Dashboard Yes 
Document Management Yes 
Forms Management No 
Graphical Workflow Editor Yes 
Mobile Access No 
No-Code Yes 
Task Management Yes 
Third Party Integrations Yes 
Workflow Configuration Yes 

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