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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Our offerings are firmly anchored in cutting-edge data science applications, equipping credit unions with the essential tools and technology needed to thrive in a competitive landscape. We provide a cloud-based and API-enabled solution for comprehensive portfolio risk and delinquency management that enhances awareness of both risks and opportunities while simultaneously lowering collection expenses. Our platform serves as a holistic loan portfolio management system, adept at overseeing performance, strategizing effectively, and managing anticipated losses. Additionally, we offer advisory services and supplementary support from a dedicated team of industry specialists, aimed at helping your collection and origination teams maximize their capabilities. The workspace for collectors is designed to be clean and modern, featuring streamlined information for efficient research, auto-dial functionality, and standardized commentary. With pre-packaged features, enriched data history, and automated monitoring, our solution ensures optimal performance. Furthermore, we provide a robust collection of dashboards that highlight vital information, tools for alert management, and comprehensive analysis of key performance indicators (KPIs) and behavioral trends, ensuring that your team is always informed and ready to act. Ultimately, our goal is to empower credit unions to not only meet their challenges but to excel in their endeavors.

Description

Effortlessly communicate with your contacts by automatically leaving voicemails, emails, and text messages without needing any specialized equipment. Ytel offers a comprehensive, cloud-based marketing suite that helps small to medium-sized call centers and businesses streamline their multi-channel communication efforts. The platform boasts features such as auto-dialing, call distribution, voice response systems, and a scripting module for enhanced functionality. Users can also access real-time reporting on agent performance metrics, including call duration and effectiveness. Moreover, Ytel is compatible with both iOS and Android devices, providing flexibility for on-the-go management. Enhance your communication capabilities in any programming language and accelerate your production timelines. With a focus on high uptime and substantial capacity for SMS and voice channels, Ytel provides robust bandwidth for large-scale messaging through a single API. While your business excels in its core areas, it’s essential to integrate and elevate customer engagement to optimize operational efficiency further. This allows for a more cohesive approach to handling customer interactions and ensuring satisfaction.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Alacriti
Centrex Software
Chatbox
Gong
HubSpot Marketing Hub
Keap
QuickMail
Salesforce
Salesforce Agentforce Marketing
Shape Software
Skywave CRM
Solutions by Text
Sugar Sell
UltraSMSScript
Velocify
Zapier
Zendesk
Zendesk Sell
Zoho CRM Plus

Integrations

Alacriti
Centrex Software
Chatbox
Gong
HubSpot Marketing Hub
Keap
QuickMail
Salesforce
Salesforce Agentforce Marketing
Shape Software
Skywave CRM
Solutions by Text
Sugar Sell
UltraSMSScript
Velocify
Zapier
Zendesk
Zendesk Sell
Zoho CRM Plus

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$99 per user per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

AKUVO

Founded

2019

Country

United States

Website

akuvo.com

Vendor Details

Company Name

Ytel

Founded

2012

Country

United States

Website

www.ytel.com

Product Features

Financial Risk Management

Compliance Management
Credit Risk Management
For Hedge Funds
Liquidity Analysis
Loan Portfolio Management
Market Risk Management
Operational Risk Management
Portfolio Management
Portfolio Modeling
Risk Analytics Benchmarks
Stress Tests
Value At Risk Calculation

Product Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Telemarketing

Auto Dialer
CRM
Call Logging
Call Recording
Call Routing
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Lead Distribution
Outbound Call Center

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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