Compare ManageEngine ADSelfService Plus vs. Hyperfish

Both IT teams and end users are afflicted by password reset tickets. IT teams will often push more urgent issues down the queue to ensure that users don't have their work put on hold while their passwords reset. Password reset tickets can be costly if they aren't addressed promptly. Nearly 30 percent of all help desk tickets were caused by forgotten passwords. It is not surprising that large companies have spent more than $1 million to resolve password-related help desk requests. It is a good habit to change passwords regularly, as it helps prevent cyberattacks caused by stolen credentials. Security experts recommend that administrators ensure that users change their passwords regularly and have password expiration policies in place.

Hyperfish ensures that profile information remains accurate and current within Office 365 and the contemporary workplace. By revitalizing your company directory, Hyperfish guarantees that all directory and profile details are consistently complete and timely. This tool enhances IT service efficiency, boosts employee involvement, and maximizes the benefits of your technological investments. Hyperfish identifies gaps or inaccuracies and initiates conversations with employees to gather and confirm their information effectively. Using advanced AI and bot technologies, it streamlines the process of collecting profile data. The platform offers secure support for on-premises, hybrid, and cloud-based environments. Additionally, Hyperfish monitors Active Directory to pinpoint missing or erroneous information, subsequently notifying users via email or chatbots. Employees can conveniently update their details through both desktop and mobile devices. By automatically reaching out to users based on identified discrepancies, Hyperfish ensures that profile updates are conducted seamlessly and efficiently. This proactive approach not only saves time but also fosters a culture of accurate data management within the organization.