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Average Ratings 0 Ratings
Description
Regardless of whether it's a legitimate fraud incident or a mistaken identification, the way banks handle customer interactions is vital to their reputation. Equip your fraud investigation team with a comprehensive array of tools to address any challenges and maintain customer satisfaction levels. It is essential that analysts are capable of efficiently assisting customers in order to validate instances of fraud. Streamline the process of case creation by harnessing account and contact information from ACI Fraud Management. Develop effective customer communication through customizable templates that incorporate dynamic data selection for a personalized touch. Utilize a centralized database of case details, allowing for versatile parameters that facilitate data searching and appending. Tailor the fraud analysts' workflows for easier case management, thereby enhancing the overall speed of case resolution across the organization. Implement dynamic data enrichment along with organized data displays and workflows, enabling the creation of guided processes, integrated prompts, and support tools that aid investigators in their research and decision-making. This holistic approach not only boosts the efficiency of fraud investigation but also reinforces customer trust in the banking institution.
Description
Introducing a Collaborative Investigation Timeline and Presentation Tool. Your data holds a narrative waiting to be unveiled with Timestream. Effortlessly scan through documents to extract key dates, names, and locations. Stay updated and connected as changes occur in real time. Seamlessly import data from your previously misattributed platforms. Use bookmarks to highlight crucial information for teammates or for future reference. Take advantage of bulk upload capabilities to import multiple document types simultaneously. Switch to presentation mode for a clear view of your case events. Analyze overlapping data sets to uncover trends and relationships. Generate polished, automated presentations with ease. This tool is designed to simplify and visually represent intricate events in your investigations and research, making the process more efficient and insightful. Ultimately, it empowers teams to collaborate effectively and make informed decisions based on the stories their data tells.
API Access
Has API
No
API Access
Has API
No
Integrations
Anthology Apply
Yes
Anthology Encompass
Yes
Anthology Engage
Yes
Anthology Finance & HCM
Yes
Anthology Payroll
Yes
DMSFACTORY DocumentsPipeliner
Yes
Datacard Secura
Yes
Entrust Certificate Hub
Yes
Integrations
Anthology Apply
No
Anthology Encompass
No
Anthology Engage
No
Anthology Finance & HCM
No
Anthology Payroll
No
DMSFACTORY DocumentsPipeliner
No
Datacard Secura
No
Entrust Certificate Hub
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$995.00/year/user
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
ACI Worldwide
Founded
1975
Country
United States
Website
www.aciworldwide.com/solutions/case-manager
Vendor Details
Company Name
Ntrepid
Founded
2010
Country
United States
Website
www.ntrepidcorp.com
Product Features
Investigation Management
Contact Management
No
Data Management
No
Incident Management
No
Reporting & Statistics
No
Subject Profiles
No
Product Features
Court Management
Administrative Hearings
No
Appeal Boards
No
Calendar Management
No
Case History
Yes
Collections Management
No
Court Cost Records
No
Defendant Records
No
Docket Management
No
Document Imaging
No
Fines Management
No
Jury Management
No
Subpoena Tracking
No
Warrant Tracking
No
Data Visualization
Analytics
No
Content Management
No
Dashboard Creation
No
Filtered Views
No
OLAP
No
Relational Display
No
Simulation Models
No
Visual Discovery
No
Investigation Management
Contact Management
No
Data Management
No
Incident Management
No
Reporting & Statistics
No
Subject Profiles
No
Legal Document Management
Access Controls
No
Archiving & Retention
No
Collaboration
No
Contract Management
No
Document Assembly
No
Document Indexing
No
Document Tagging
No
Full Text Search
No
Version Control
No
Timeline
Bulk Editing
Yes
Collaboration Tools
Yes
Connections / Dependencies
Yes
Customize Look and Layout
Yes
Drag and Drop
Yes
For Business Processes
No
For Creative Writing
No
For Education
No
For Historical Data
No
For Legal Practitioners
Yes
For Project Management
No
For Sales
No
Layers
Yes
Milestones
No
Percent Complete Tracking
No
Privacy Controls
No