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ease
features
design
support

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Description

Regardless of whether it's a legitimate fraud incident or a mistaken identification, the way banks handle customer interactions is vital to their reputation. Equip your fraud investigation team with a comprehensive array of tools to address any challenges and maintain customer satisfaction levels. It is essential that analysts are capable of efficiently assisting customers in order to validate instances of fraud. Streamline the process of case creation by harnessing account and contact information from ACI Fraud Management. Develop effective customer communication through customizable templates that incorporate dynamic data selection for a personalized touch. Utilize a centralized database of case details, allowing for versatile parameters that facilitate data searching and appending. Tailor the fraud analysts' workflows for easier case management, thereby enhancing the overall speed of case resolution across the organization. Implement dynamic data enrichment along with organized data displays and workflows, enabling the creation of guided processes, integrated prompts, and support tools that aid investigators in their research and decision-making. This holistic approach not only boosts the efficiency of fraud investigation but also reinforces customer trust in the banking institution.

Description

Outseer 3-D Secure functions as an Access Control Server (ACS) tailored for credit and debit card issuers as well as payment processors, with the primary goal of improving transaction approvals while mitigating fraud and lowering operational expenses. Central to this platform is the Outseer Risk Engine, which analyzes each transaction in real-time to determine the probability of fraud compared to legitimate transactions. It adheres to the latest EMV 3-D Secure standards, ensuring it meets the constantly evolving global compliance requirements. By utilizing advanced data analytics and predictive AI models, Outseer 3-D Secure not only boosts transaction approval rates but also minimizes fraud, refines challenge rates, and reduces false positives, which collectively lead to substantial annual profit growth. This platform also features a policy manager that allows for the development of data-informed rules, a case manager to handle alerts and investigations, and a configuration manager that fine-tunes challenge flows and user experiences. Furthermore, the integration of these tools fosters a more streamlined approach to transaction security and enhances overall operational efficiency.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Anthology Apply
Anthology Encompass
Anthology Engage
Anthology Finance & HCM
Anthology Payroll
DMSFACTORY DocumentsPipeliner
Datacard Secura
Entrust Certificate Hub
Mastercard Payment Gateway Services
Tyro EFTPOS
Visa Click to Pay

Integrations

Anthology Apply
Anthology Encompass
Anthology Engage
Anthology Finance & HCM
Anthology Payroll
DMSFACTORY DocumentsPipeliner
Datacard Secura
Entrust Certificate Hub
Mastercard Payment Gateway Services
Tyro EFTPOS
Visa Click to Pay

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

ACI Worldwide

Founded

1975

Country

United States

Website

www.aciworldwide.com/solutions/case-manager

Vendor Details

Company Name

Outseer

Country

United States

Website

www.outseer.com/products/outseer-3d-secure/

Product Features

Investigation Management

Contact Management
Data Management
Incident Management
Reporting & Statistics
Subject Profiles

Product Features

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AIMS

AIMS - Analytical Investigation Management System

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