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Description
Regardless of whether it's a legitimate fraud incident or a mistaken identification, the way banks handle customer interactions is vital to their reputation. Equip your fraud investigation team with a comprehensive array of tools to address any challenges and maintain customer satisfaction levels. It is essential that analysts are capable of efficiently assisting customers in order to validate instances of fraud. Streamline the process of case creation by harnessing account and contact information from ACI Fraud Management. Develop effective customer communication through customizable templates that incorporate dynamic data selection for a personalized touch. Utilize a centralized database of case details, allowing for versatile parameters that facilitate data searching and appending. Tailor the fraud analysts' workflows for easier case management, thereby enhancing the overall speed of case resolution across the organization. Implement dynamic data enrichment along with organized data displays and workflows, enabling the creation of guided processes, integrated prompts, and support tools that aid investigators in their research and decision-making. This holistic approach not only boosts the efficiency of fraud investigation but also reinforces customer trust in the banking institution.
Description
Outseer 3-D Secure functions as an Access Control Server (ACS) tailored for credit and debit card issuers as well as payment processors, with the primary goal of improving transaction approvals while mitigating fraud and lowering operational expenses. Central to this platform is the Outseer Risk Engine, which analyzes each transaction in real-time to determine the probability of fraud compared to legitimate transactions. It adheres to the latest EMV 3-D Secure standards, ensuring it meets the constantly evolving global compliance requirements. By utilizing advanced data analytics and predictive AI models, Outseer 3-D Secure not only boosts transaction approval rates but also minimizes fraud, refines challenge rates, and reduces false positives, which collectively lead to substantial annual profit growth. This platform also features a policy manager that allows for the development of data-informed rules, a case manager to handle alerts and investigations, and a configuration manager that fine-tunes challenge flows and user experiences. Furthermore, the integration of these tools fosters a more streamlined approach to transaction security and enhances overall operational efficiency.
API Access
Has API
API Access
Has API
Integrations
Anthology Apply
Anthology Encompass
Anthology Engage
Anthology Finance & HCM
Anthology Payroll
DMSFACTORY DocumentsPipeliner
Datacard Secura
Entrust Certificate Hub
Mastercard Payment Gateway Services
Tyro EFTPOS
Integrations
Anthology Apply
Anthology Encompass
Anthology Engage
Anthology Finance & HCM
Anthology Payroll
DMSFACTORY DocumentsPipeliner
Datacard Secura
Entrust Certificate Hub
Mastercard Payment Gateway Services
Tyro EFTPOS
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ACI Worldwide
Founded
1975
Country
United States
Website
www.aciworldwide.com/solutions/case-manager
Vendor Details
Company Name
Outseer
Country
United States
Website
www.outseer.com/products/outseer-3d-secure/
Product Features
Investigation Management
Contact Management
Data Management
Incident Management
Reporting & Statistics
Subject Profiles