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Description
Regardless of whether it's a legitimate fraud incident or a mistaken identification, the way banks handle customer interactions is vital to their reputation. Equip your fraud investigation team with a comprehensive array of tools to address any challenges and maintain customer satisfaction levels. It is essential that analysts are capable of efficiently assisting customers in order to validate instances of fraud. Streamline the process of case creation by harnessing account and contact information from ACI Fraud Management. Develop effective customer communication through customizable templates that incorporate dynamic data selection for a personalized touch. Utilize a centralized database of case details, allowing for versatile parameters that facilitate data searching and appending. Tailor the fraud analysts' workflows for easier case management, thereby enhancing the overall speed of case resolution across the organization. Implement dynamic data enrichment along with organized data displays and workflows, enabling the creation of guided processes, integrated prompts, and support tools that aid investigators in their research and decision-making. This holistic approach not only boosts the efficiency of fraud investigation but also reinforces customer trust in the banking institution.
Description
Oversee comprehensive digital investigations using a singular platform and dashboard. The Chorus Intelligence Suite (CIS) serves as a unified solution for all phases of a digital investigation, providing robust tools for data cleansing, analysis, searching, enhancement, and evidential reporting tailored for law enforcement, financial entities, and corporate organizations worldwide. This suite empowers users with an extensive array of investigative tools to effectively advance their digital inquiries. Streamline your investigative processes through a cohesive interface, where you can search, analyze, and generate reports on all relevant data directly from the CIS. By integrating analytical data with OSINT and internal information within one interactive dashboard, you can easily identify immediate connections. Visualize your entire digital data landscape through this engaging dashboard. Effectively manage all aspects of digital investigations from a single platform, and foster collaboration by securely sharing cases both internally and externally in an auditable manner. This approach not only elevates investigative efficiency but also ensures that all stakeholders remain informed and engaged throughout the process.
API Access
Has API
API Access
Has API
Integrations
Anthology Apply
Anthology Encompass
Anthology Engage
Anthology Finance & HCM
Anthology Payroll
DMSFACTORY DocumentsPipeliner
Datacard Secura
Enablism
Entrust Certificate Hub
Integrations
Anthology Apply
Anthology Encompass
Anthology Engage
Anthology Finance & HCM
Anthology Payroll
DMSFACTORY DocumentsPipeliner
Datacard Secura
Enablism
Entrust Certificate Hub
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ACI Worldwide
Founded
1975
Country
United States
Website
www.aciworldwide.com/solutions/case-manager
Vendor Details
Company Name
Chorus Intelligence
Country
United Kingdom
Website
chorusintel.com
Product Features
Investigation Management
Contact Management
Data Management
Incident Management
Reporting & Statistics
Subject Profiles
Product Features
Investigation Management
Contact Management
Data Management
Incident Management
Reporting & Statistics
Subject Profiles